Experience

ACME Player Services, LLC

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Casino Banker

  • Aug 2019 - Present

  Provides player/dealer services for card games in card club casinos, sit at live card table games, verify payouts, calculate bonuses, and regulate the rules of card games like Blackjack and Poker. Assist with chip transactions during payouts. Working closely with casino dealers to track and understand continuous flow of the card games, must oversee base bets and bonus bet rules and regulations along with collection fees. Supervise staff and assign tables for graveyard shift. Conduct meetings for any news prior to shift



South Bay Workforce Investment Board

• United States
• Human Resources
• 1 - 100 Employee

• Case Aide/Office Clerk

  • Feb 2019 - Aug 2019

  Handled case assignments, service plans and review case progress to determine case closure. Record information accurately into database and complete all necessary forms. Verify and negotiate payments for liens, conduct orientation and interviews with employees for clients. Open the office, answer phones, assist in filing duties, perform basic bookkeeping duties. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Retrieve files for personnel, take and deliver messages, sort and distribute incoming mail. Schedule meetings, post work schedules, and perform data entry.



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jul 2018 - Feb 2019

  Identify customer delivery and assembly needs, process orders, label all products per order details and place all delivery goods in the designated area. Prepare deliveries for pick up ensuring order accuracy. Complete return and exchange procedures to maintain correct stock levels. Resolve customer complaints, assemble products, exchange component parts, record information about returns accurately onto systems and handle customer check out services. Account Associate, VXI Global Solutions,



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Account Associate

  • Sep 2016 - Jun 2018

  Provide exceptional customer service and resolve customer issues by responding to inbound call inquiries (billing, technical troubleshooting, account changes) of 60-100 calls a day. Address customer concerns and ensure their services remain active, assist customers with inactive accounts to receive service again,handle billing errors, service change requests. Ask questions and actively listen for responses for the purpose of validating data and solving problems. Provide training to new team members as requested by the supervisor.



Glam Junkie Suite

• Corona, CA

• Administrative Assistant

  • Jun 2013 - Aug 2016

  Answer phones, provide information on services, confirm or assist clients with scheduling appointments. Complete and process invoices for payments, maintain/update business and personal calendars, Market the business via social media platforms. Upsell hair products, create collages for hair shows, classes, and videos. Interview potential stylists to bring to shows, shoots etc. based on their work. Collect rent, upgrade equipment, keeping the business clean and organized. Answer phones, provide information on services, confirm or assist clients with scheduling appointments. Complete and process invoices for payments, maintain/update business and personal calendars, Market the business via social media platforms. Upsell hair products, create collages for hair shows, classes, and videos. Interview potential stylists to bring to shows, shoots etc. based on their work. Collect rent, upgrade equipment, keeping the business clean and organized.