Experience

The Heritage Bank, A Division of Heritage Southeast Bank

• United States
• Banking
• 1 - 100 Employee

• Universal Banker

  • Dec 2020 - Present

  • Provides services to customers in a prompt, professional, and courteous manner • Maintains the confidentiality of the bank’s records and customer transactions • Identifying and announcing fraud activity that may occur in customers’ accounts and debit card • Communicate with leaders regarding suspicious checks and/or transaction activity. • Learns about our sales and delivery options and refers the appropriate products and services matching the clients’ needs. • Processes deposits, cash withdrawals, and payments through Horizon XE • Follows all regulatory banking laws and explains compliance to others. This includes, but is not limited to, BSA, CRA, CIP, OFAC, GLBA, Reg. CC, Reg. GG, Information Security, etc. Show less



McDonald's

• 1 - 100 Employee

• Shift Manager

  • Jun 2018 - Nov 2020

  • Ensuring customers receive a fast, accurate, and friendly experience every visit. • Provided leadership to crew and other managers during a shift to ensure great quality, service, and cleanliness to customers. • Shift planning • Monitor performance, safety, security, and profitability during shift • Took action to ensure the team is meeting company standards • Communicated with next shift manager to help prepare them for the next shift • Met target goals during shift. • Ensuring customers receive a fast, accurate, and friendly experience every visit. • Provided leadership to crew and other managers during a shift to ensure great quality, service, and cleanliness to customers. • Shift planning • Monitor performance, safety, security, and profitability during shift • Took action to ensure the team is meeting company standards • Communicated with next shift manager to help prepare them for the next shift • Met target goals during shift.