Experience

EXCELSIOR ORTHOPAEDICS

• United States
• Medical Practices
• 100 - 200 Employee

• AR Billing Specialist

  • Sep 2021 - Present

  • Investigates insurance denials for corrections and errors • Sends out appeals and reconsiderations to ensure proper payment is received • Organizes and tracks ongoing issues related to specific insurance companies • Collaborates with Coders and Posting team to ensure correct claim information is billed and reported on account ledgers • Works with Surgery & Authorizations teams to ensure proper authorization is obtained billed services • Answers incoming billing calls and questions, as well as collects payments via phone Show less



Virginia Ear, Nose & Throat Associates

• United States
• Medical Practices
• 1 - 100 Employee

• Surgery Center Scheduler/Registrar

  • Aug 2019 - Sep 2021

  • Schedules incoming surgery cases • Greets and registers patients for surgery • Ensures all required documents are obtained prior to surgery • Confirms cases with anesthesiologists • Readies patients charts for clinical staff • Assists physicians and clinical staff as needed • Scans in documents to patients charts • Downloads operative reports • Verifies eligibility and benefits • Collects payments when necessary • Answers any incoming calls to the surgery center • Schedules incoming surgery cases • Greets and registers patients for surgery • Ensures all required documents are obtained prior to surgery • Confirms cases with anesthesiologists • Readies patients charts for clinical staff • Assists physicians and clinical staff as needed • Scans in documents to patients charts • Downloads operative reports • Verifies eligibility and benefits • Collects payments when necessary • Answers any incoming calls to the surgery center



The Balance and Ear Center

• Billing and Surgical Coordinator

  • Jul 2018 - Aug 2019

  • Reviewed and processed claims for each day• Applied insurance payments and contractual adjustments to patient accounts• Investigated insurance denials and send out appeals and reconsiderations• Answered incoming billing calls and questions, as well as collected payments via phone• Obtained referrals for appointments when required by insurance• Created surgery posting spreadsheets and corresponded with different hospitals to get surgeries scheduled• Acquired prior authorizations for surgery if necessary and ensured that all needed clearances and pre-admission testing were completed Show less

• Front End Coordinator

  • Feb 2016 - Jul 2018

  •Managed incoming/outgoing mail and packages•Kept track of supply inventory•Assisted with interviewing and training new employees•Provided front end back up by checking patients in and out of the practice•Answered incoming calls which resulted in scheduling appointments, processing payments, and taking messages•Gathered and maintained information for patient charts and records•Copied, scanned, and faxed various paperwork to other offices•Entered and verified insurance information•Implemented new strategies to make duties more efficient•Reconciled payments at the end of each day. Show less



Dorschel Automotive Group

• Transaction Analyst

  • Dec 2014 - Jan 2016

  •Prepared and billed out contracts and paperwork pertaining to individual sale transactions •Interacted with local banks on getting deals approved •Collaborated with DMV to get new cars registered and titled •Heavy use of data entry through a various data bases to calculate payments, generate reports, and confirm correct record-keeping information •Followed up with banks to ensure proper funding of each deal •Interacted with sales consultants and team leaders to gather and provide information •Receipted down payments and collected other fees •Filed, copied, and faxed various forms and paperwork for office upkeep. Show less



Paychex

• Online Payroll Technical Support Specialist

  • Nov 2013 - Aug 2014

  •Answered incoming calls in a call-center environment for clients with technical issues relating to their online accounts •Basic troubleshooting for internet browsers •Assisted clients with logging in, including resetting passwords and recovering usernames •Collaborated with technical support specialists to get resolutions under high-pressure situations •Entered customer information into online databases for logging and tracking purposes. •Answered incoming calls in a call-center environment for clients with technical issues relating to their online accounts •Basic troubleshooting for internet browsers •Assisted clients with logging in, including resetting passwords and recovering usernames •Collaborated with technical support specialists to get resolutions under high-pressure situations •Entered customer information into online databases for logging and tracking purposes.



Target

• United States
• Retail
• 700 & Above Employee

• Fitting Room Operator

  • Nov 2009 - Nov 2013

  •Checked in all guests entering the fitting room •Answered multi-line phone system and transferred guest calls to appropriate departments or managers •Used equipment to look up merchandise and make ticketing •Took messages and information for interviews and donation requests. •Checked in all guests entering the fitting room •Answered multi-line phone system and transferred guest calls to appropriate departments or managers •Used equipment to look up merchandise and make ticketing •Took messages and information for interviews and donation requests.