Breanna Henry

Job Coach at Goodwill Industries of North Florida
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Contact Information
us****@****om
(386) 825-5501
Location
Jacksonville, Florida, United States, US

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Credentials

  • B2B Sales Foundations
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Certification Prep: Professional in Human Resources (PHR)®
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Certified ScrumMaster (CSM)
    Scrum Alliance
    May, 2023
    - Nov, 2024

Experience

  • Goodwill Industries of North Florida
    • United States
    • Retail
    • 1 - 100 Employee
    • Job Coach
      • Jun 2023 - Present

      • Aligned with Mayor’s Youth at Work Partnership Program Manager to recruit and enroll 300 students while identifying and establishing relationships with potential employers. • Delegated to develop, implement and attend employment plans and workshops for employees focused on work-readiness training. • Empathetically assess individual strengths to help clients overcome personal barriers and set goals. • Oversee and direct payroll procedures with the assistance of ADP. • Aligned with Mayor’s Youth at Work Partnership Program Manager to recruit and enroll 300 students while identifying and establishing relationships with potential employers. • Delegated to develop, implement and attend employment plans and workshops for employees focused on work-readiness training. • Empathetically assess individual strengths to help clients overcome personal barriers and set goals. • Oversee and direct payroll procedures with the assistance of ADP.

  • Florida Career College
    • Higher Education
    • 400 - 500 Employee
    • Admissions Representative
      • Jan 2022 - Apr 2023

      • Recruit and manage the admissions process of an educational institution using applicant tracking systems and recruit students on different programs according to their skills and interests. • Comply with applicable federal and state laws and regulations, accreditor standards, and institutional policies & procedures, including but not limited to those related to student enrollment. • Develop and implement a plan for generating referrals and developing leads, including but not limited to, current students, every phone contact, and every phone interview. • Responsible for managing systems, onboarding students, operations, and data with integrity for the Office of Admissions. • Meet or exceed weekly, monthly, and quarterly enrollment and “Start” goals established monthly by the Director of Admissions. Show less

  • Flagstar Bank
    • United States
    • Banking
    • 700 & Above Employee
    • Collections Specialist
      • Apr 2020 - Dec 2020

      • Answer high-volume inbound telephone calls from and placing outbound calls to mortgage borrowers that are 0-60 days delinquent. • Oversee credit applications while setting team goals and supervising debt collection team. • Ensuring collectors adhere to federal and state regulations, laws, and protocols. • Maintain familiarity with up to 13 systems and applications to research inquiries, escalate issues to the appropriate departments and perform the collection process. • Use problem-solving skills in conjunction with departmental procedures to set up payment arrangements or payment alternatives to cure delinquency. Show less

  • First Coast Energy, LLP ; Daily's Convenience Stores
    • United States
    • Retail
    • 1 - 100 Employee
    • Customer Service Representative
      • Jun 2019 - Aug 2020

      • Assisted customers with complaints and questions about products and services. • Maintained a clean environment to satisfy customer needs efficiently and promptly. • Processed all financial transactions and returns while providing stellar customer service through cash register management, along with store deliveries. • Successfully reported facility issues and concerns to management • Responsible for filling out daily sanitation logs and shift paperwork. • Assisted customers with complaints and questions about products and services. • Maintained a clean environment to satisfy customer needs efficiently and promptly. • Processed all financial transactions and returns while providing stellar customer service through cash register management, along with store deliveries. • Successfully reported facility issues and concerns to management • Responsible for filling out daily sanitation logs and shift paperwork.

Education

  • University of North Florida
    Bachelor of Science - BS, Public Health
    2016 - 2021

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