Experience

iTAX

• Thailand
• Financial Services
• 1 - 100 Employee

• Tax Preparer

  • Apr 2022 - Present

  -Supported individual and business tax clients preparing simple to complex tax returns. - Maintained consistent and updated knowledge of current federal and state regulations. Helped clients with issue resolution through proactive communication with the IRS. -Supported individual and business tax clients preparing simple to complex tax returns. - Maintained consistent and updated knowledge of current federal and state regulations. Helped clients with issue resolution through proactive communication with the IRS.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Unemployment Agent & Childcare Specialist

  • Dec 2020 - Mar 2022

  -Maximized satisfaction by anticipating needs and consistently offering expert support.-Delivered fast and friendly service to handle questions and service complaints as well as customer inquiries, payment and service requests.- Resolved 100+ weekly customer inquiries via phone & email consistently exceeding targets.-Review & update unemployment claims for completion, accuracy, routing & resolution.

• Customer Service Representative

  • Dec 2020 - Mar 2022

  -Maximized satisfaction by anticipating needs and consistently offering expert support.-Delivered fast and friendly service to handle questions and service complaints as well as customer inquiries, payment and service requests.- Resolved 100+ weekly customer inquiries via phone & email consistently exceeding targets.-Review & update unemployment claims for completion, accuracy, routing & resolution.



THE SPORTS CLUB OF WEST BLOOMFIELD LLC

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Daycare Provider

  • Dec 2018 - Mar 2020

  • Balanced schedules to provide optimal rest, play and educational periods. • Observed and monitored play to identify developmental strengths and target areas for enrichment activities. • Improved group and individual behavior by employing positive management strategies. • Enforced rules to teach manners and maintain safe environment. • Organized and planned age-appropriate lessons involving reading, crafts, music and movement. • Delivered direct, supervised care to groups of children from newborns up to ages 10 • Led children in tidying up, and handwashing to teach responsibility. • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities. Show less



Future Hope Financial Services

• Financial Services

• Front Desk Receptionist/Assistant

  • May 2017 - Oct 2019

  • Daily filing & printing of documents per managers request • Maintained a daily agenda for scheduling, confirming, & rescheduling of appts for clients as well as boss • Data entry in software to keep record of clients’ information • Answered & redirected incoming calls using multi-line phone system • Daily filing & printing of documents per managers request • Maintained a daily agenda for scheduling, confirming, & rescheduling of appts for clients as well as boss • Data entry in software to keep record of clients’ information • Answered & redirected incoming calls using multi-line phone system