Experience

Garage Magic

• United States
• Consumer Services
• 1 - 100 Employee

• Office Manager

  • 2021 - Present

  Provide excellent customer service by ensuring timely and effective responses to online inquiries via lead sources and social media. Engage with clients and vendors to provide direction and issue resolution. Perform various administrative tasks such as assisting the company director with the creation of reports and presentations. Provide excellent customer service by ensuring timely and effective responses to online inquiries via lead sources and social media. Engage with clients and vendors to provide direction and issue resolution. Perform various administrative tasks such as assisting the company director with the creation of reports and presentations.



RUMORS, A SALON INC.

• United States

• Receptionist/Front Desk Lead

  • 2018 - 2021

  Executed front desk operations including answering phones, greeting incoming clients, and overseeing appointment schedules. Utilized POS and computer systems and equipment to execute financial and operational functions. Addressed customer concerns and questions through multiple communication channels. Maintained helpful, approachable, and professional demeanor. Consistently recognized as top performer for exceptional service skills and going above and beyond stated areas of responsibility. Executed front desk operations including answering phones, greeting incoming clients, and overseeing appointment schedules. Utilized POS and computer systems and equipment to execute financial and operational functions. Addressed customer concerns and questions through multiple communication channels. Maintained helpful, approachable, and professional demeanor. Consistently recognized as top performer for exceptional service skills and going above and beyond stated areas of responsibility.



Berry Blendz

• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • 2017 - 2018

  Oversaw all daily operations of facility and implemented and maintained service delivery protocols. Held responsibility for hiring, supervising, training, and directing performance of up to 10 staff members. Utilized creative problem solving to resolve issues independently and deliver exceptional customer service. Performed beginning and end of day management functions and served as escalation point for questions and issues. Began as customer service barista and was quickly promoted to management position due to organizational skills and effective creation and implementation of best practices. Show less