Experience

Joybird

• United States
• Retail
• 1 - 100 Employee

• Customer Happiness & Sales Specialist

  • Mar 2022 - Present

  Communicate directly with customers via phone, email and live chat meeting established targets for number of customer issues and several other metrics determined by the Customer Experience Leadership team. Solve delivery issues, transaction problems and customer experience complaints to exceed customer satisfaction. Defuses customer situations, works closely with co-workers and supervisors to resolve customer issues. Displays expert knowledge on the full Joybird catalog and provides style advice and product recommendations to suit a customer’s unique needs. Assist our leadership team to create programs and initiatives to make our customers’ experiences even better. Shares valuable insights with our product, marketing and technology teams regarding customer needs and feedback. Show less



Dr. Schulze's American Botanical Pharmacy

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2019 - Jun 2023



H&M

• Sweden
• Retail
• 700 & Above Employee

• Sales Advisor

  • Jul 2015 - Jun 2019

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UCSF Osher Center for Integrative Medicine

• San Francisco Bay Area

• Health Education Intern

  • Feb 2018 - Jun 2018

  I hold various administrative, clinic care and patient interaction responsibilities at Osher Center. I provide administrative assistance for the front desk by answering phone calls, calling patients for appointment confirmations, and making workbooks for the Mind-Based Stress Reduction (MBSR) courses offered at the center. Clinic care involves me cleaning and restocking exam rooms, as well as setting up the rooms for the specific needs of the providers and patients such as acupuncture, massage and pediatrics. My interaction with patients is walking them to their rooms and assisting them when they ring for help as well as setting up phone interviews for MBSR courses. Show less