Business Analyst/ Scrum Master

• Feb 2022 - Present

Senior Business Analyst - Business Intelligence

• Mar 2021 - Feb 2022

Senior Business Analyst - Clinical Applications

• Nov 2018 - Mar 2021

•Understanding workflow between EHR / EMR, PACS, and voice recognition applications. •Implementation of Agile project methodology for the IT team. •Implemented proof of concept AIDoc software. •Stream line ServiceNow issues and problem tickets to departments. •Gathered business requirements for Powerscribe upgrade from version 3.5 to 4.0. •Created wire frames and mockups for physician directory upgrade. •Understanding workflow between EHR / EMR, PACS, and voice recognition applications. •Implementation of Agile project methodology for the IT team. •Implemented proof of concept AIDoc software. •Stream line ServiceNow issues and problem tickets to departments. •Gathered business requirements for Powerscribe upgrade from version 3.5 to 4.0. •Created wire frames and mockups for physician directory upgrade.

Business Analyst

• Nov 2017 - Nov 2018

•Define business analysis requirements.•Conduct reporting for senior leaders: Annual Operations Plan (AOP) and Health Benefit Ratio (HBR).•Perform quality assurance.•Internal website implementation built on Sharepoint/HTML/CSS and Java Script.•Define reporting and alerting requirements.•Own and develop relationship with partners, working with them to optimize and enhance our integration.•Help design, document and maintain system processes.•Report on common sources of technical issues or questions and make recommendations to product team.•Communicate key insights and findings to product team.•Identify process improvement, monitoring, discover issues and deliver better value to key stakeholders.•Organizational training for Consumer Assessment of Healthcare Providers and Systems (CAHPS). A series of patient surveys rating health care experiences in the United States. Training was created and developed via a SharePoint site to promote knowledge across all campuses. Training held May 2017 and May 2018. Show less

Project Coordinator

• Jun 2016 - Nov 2017

•Click-to-chat software implementation designed to create a pop up window message instead of calling into a call center. Implementation reduced the number of member calls received by 30%.•Identified and worked to remove barriers for successful completion of overall projects, with particular emphasis on resolving issues across multiple departments.•Organized team building initiatives and overall maintenance of organizational culture consisting of: events, personality assessments, training, and think tank sessions.•Organized bi-monthly leadership meetings, directly collaborating with the Senior Leadership Show less

Contract Coordinator

• May 2015 - Jun 2016

•Executed and maintained over 500 provider contracts, from individual providers, clinics to hospitals while ensuring configuration set up would adjudicate claims accurately.•Identified gaps and risks in contracting process and coordinate with multiple departments to ensure contracting process was completed timely and accurately, within required standards and guidelines.•Maintained spreadsheets and databases; collect, track, prepare, compile, and distribute statistical data for daily and ad hoc reports. Show less

Registration Specialist

• Jun 2011 - Nov 2015

•Exceeded customer service standards; Contributed to healthcare site consistently achieving 90% or higher on patient satisfaction survey scores. •Executed best practices across outpatient rehabilitation clinics, outpatient imaging centers, hospital emergency room departments, hospital inpatient, and physician practices. •Acted as the subject matter expert during transition from STAR, Relay, E-Pro to Epic electronic medical record (EMR) software. •Educated patients on medical benefits and provide assistance apply for financial aid when necessary. •Medical office duties included: patient scheduling, charge entry, and medical claim coding. •Proficient in a multitude of computer software programs used to enhance the flow of communication and coordination of patient information. Show less