Vocational Counselor

• Oct 2021 - Present

Clinical Administrative Coordinator

• Dec 2018 - Mar 2020

Primary Responsibilities: • Respond to Incoming Provider and Enrollee calls • Resolve Customer Service inquiries • Provide high quality Customer Service to both Providers and Enrollees • Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance • Receive prior authorizations requests non - clinical assessment / intervention and provides appropriate triage • Process out of network requests for consideration of in network level of benefits • Process notification requirements for outpatient procedures, home health, DME, transition of care, and network gap issues • Determine benefit coverage issues • Set up / documents / triages cases for clinical or medical director review • Verify appropriate ICD - 10 and CPT coding usage • Communicate to providers and members benefit determinations within time frames • Some work is completed without established procedures • Basic tasks are completed without review by others • Supervision / guidance is required for higher - level tasks • Other duties as assigned by manager and / or director

Electroencephalogram Technician

• Nov 2014 - Dec 2018

performs routine electroneurodiagnostic procedures using established protocols and procedures in a clinical lab, inpatient and epilepsy unit setting. Modalities include EEG, AEEG, andEMU. performs routine electroneurodiagnostic procedures using established protocols and procedures in a clinical lab, inpatient and epilepsy unit setting. Modalities include EEG, AEEG, andEMU.

Certified Medical Assistant

• 2011 - Nov 2014

Essential Job Functions: • Obtains vital signs (respirations, blood pressure, pulse, and temperature), pulse oximetry, height, and weight on all patients at every visit. • Draws blood and obtains laboratory samples • Administers medication (IM, Subcutaneous, intradermal, po) per medication administration policy. • Performs point of care testing according to manufacturer and CLIA regulations. • Performs rooming procedures according to policy. • Prepares and maintains cleanliness of exam rooms. • Maintains professional behavior when dealing with colleagues, patients, visitors, G.physicians and supervisors. • Schedules appointments in Athena • Documents in EMR accurately and appropriately. • Manages my chart request and incoming patient calls. • Manages in-basket messages, results and patient communication under the Providers verbatim instructions. • Conducts quality assurance and proficiency testing according to guidelines set forth in the CLIA program (ie. Refrigerator temperature checks, emergency equipment checks, POCT quality checks, etc.). • Performs routine care and procedures (Snellen eye test, EKG, patient assistance's, irrigation of ear, etc.) • Attends annual OSHA training program and comply with OSHA regulations and properly dispose of contaminated materials. • Schedules referrals and obtain authorizations for patients, as required. • Tracks referrals, labs and diagnostic tests. • Assists Providers with clinical procedures and patient care. • Maintain diagnostic equipment according to manufacturers and OSHA guidelines. • Pends and routes medication refills through a Refill Encounter daily to ensure timely patient follow-up with medication. • Orders supplies appropriately • Participates in quality improve projects to improve patient care. • Pulls registries in Epic and close gaps in care. • Maintains annual competencies and CPR certification.