Experience

Color

• United States
• Public Health
• 300 - 400 Employee

• Technical Support Engineer, Team Lead

  • Jan 2022 - Present



Freelance Web Developer

• San Francisco Bay Area

• Freelance Web Developer

  • 2010 - Present

  Worked as an independent web developer for several years in the northern bay area. Responsible for design, layout, user stories, execution, front end, user experience, backend, server set up, hosting set up and coordination, house calls and regular maintenance that continues as clients needs changes. www.thewritespot.us : (HTML, CSS, PHP) this mobile responsive site features custom pages and graphics, and a code that is designed to be extremely flexible for maintenance by a non coder, and a self hosted blog provided by the Wordpress plugin. www.lawrencecjordan.com : (HTML,CSS) started as a slide scanning project that as evolved to a full website. This site is currently features over 50 individually coded pages with custom graphics of the artists work in various mediums, embedded video clips and front end features such as pure CSS animation. Show less



Gladly

• United States
• Software Development
• 100 - 200 Employee

• Staff Support Engineer

  • Sep 2021 - Jan 2022

• Senior Technical Support Engineer

  • Sep 2019 - Sep 2021



Optimizely

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Support Engineer

  • Feb 2019 - Sep 2019

  Run company new higher program "ACCESS" that introduces all new employees to support, and trains them how to use our platform through a hands on workshop.Research and develop soft skills training and activities for the global team. Run pilot chat program for support team, that is now being used as a reference to build a program to be used on support as well as other teams.Create a custom training for customers delivered onsite to technical and not technical audiences.Interview new hires for the support team.Advise and build experiments with other teams in the company and non profit customers. Show less

• Technical Support Engineer

  • Sep 2016 - Jan 2019

  Work closely with customers to resolve the challenges with working with the full experimentation life cycle. From experiment set up best practices, assisting and debug campaigns with the customer, advising and training users on experiment set up and strategy, assist with analytic and results data to drive data driven decisions. In addition to working on customer support questions, I was responsible for also contributing and editing the knowledge base articles, train and stay up to date with new technologies, and assist other teams in our organization to work with technical questions about Optimizely platform or its interactions with other technologies. Show less



General Assembly

• United States
• Higher Education
• 700 & Above Employee

• Full Stack Web Developer

  • Sep 2015 - Dec 2015

  Completed a 12 week Web Development immersion course where I gained formal training for my Web Development passion and hobby. Emerging as a full stack web developer from the course I’ve built upon my skills through the construction of several web applications with various languages and frameworks. With no longer than a week to complete any application, I honed my skills with managing time and priorities from development to deployment of my applications. Integrating new technologies such as JavaScript, Ruby, Rails and Angular every week my flexibility and ability to run with new requirements became second nature. The depths of creative ideas I have learned and will learn seem endless and yet the most important thing I took away from this was the confidence and love I have for code. In the eleventh hour, when every function seemed to fail, my drive and passion really surfaces. Day after day my desire never wavers from finding a solution. https://galabs-referme.herokuapp.com/: : (Ruby, Rails, PostgreSQL) 5 person team of Developers, Product Managers, and a UX designer build full app in three weeks. Companies often pay hefty referral bonuses on hires sourced by their employees, so employees can sign up with Refer-Me and indicate that they are willing to speak to and potentially refer interested parties. On the candidate side, if they know of a company they are interested in/role they are looking at, but don’t know anyone within that company/industry, they can search and see how many potential sourcers are on the network and contact directly in order to open up a dialogue. www.legaldex.herokuapp.com/: (Ruby, Rails, PostgreSQL) Solo build and design to give the feel of wiki in a Ruby on Rails platform. https://network-organizer.herokuapp.com/:(Javascript, jQuery, mongo) solo project designed to organize an individuals network, while looking for a job or not. Show less



Gordon Rees Scully Mansukhani, LLP

• United States
• Law Practice
• 700 & Above Employee

• Case Assistant / Paralegal

  • May 2007 - Sep 2015

  I manage and organize hard and electronic filing and productions for my work group. I create reports, correspond with clients and experts, and research new potential clients. I use desk top publishing skills to create superb oversize trial exhibits, marketing presentations and reports. I am proficient at junior paralegal tasks such as, site inspections in relation to construction defects, document review, trial prep, deposition summary, and problem solving. My greatest contribution to my group has been creating a streamline process for our electronic and hard documentation that saves money and time. In addition, I also built a database application prototype that organized the firms resources such as experts, transcripts, filings, parties, cases etc. into an easy to navigate "wiki". Show less



Chico's FAS, Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Jun 2006 - May 2007

  managed a retail store of $4.5 million sales per year. supervised a team of 15 responsible for day to day business of store spearheading promotional events motivated sales force managed inventory managed a retail store of $4.5 million sales per year. supervised a team of 15 responsible for day to day business of store spearheading promotional events motivated sales force managed inventory



Macy's

• United States
• Retail
• 700 & Above Employee

• Counter Manager

  • Jul 2005 - May 2006

  Supervised all operations of the Biotherm line including inventory, sales, training and promotions Administered beauty consultations and makeovers Supervised all operations of the Biotherm line including inventory, sales, training and promotions Administered beauty consultations and makeovers