Experience

Accent Computer Solutions, A VC3 Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Specialist

  • Aug 2022 - Present



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad CIA Senior

  • Jun 2021 - Sep 2022

  • Responsible for day-to-day operations of the department; scheduling for agents • Coach, train and develop associates and ensure fully trained for role • Ensure all department services goals met and Optimal Customer Satisfaction • Responsible for day-to-day operations of the department; scheduling for agents • Coach, train and develop associates and ensure fully trained for role • Ensure all department services goals met and Optimal Customer Satisfaction



Ulta Beauty

• United States
• Retail
• 700 & Above Employee

• Sales Beauty Advisor & Task Member

  • 2020 - Aug 2021

  • Proficiently built customer loyalty through rewards member sign up and opening new lines of credit, maintaining above average percentages for department • Capitalized on upselling opportunities for additional products and services to increase sale numbers • Responsible for updating store planograms; reset and arranged store shelves, signs, labels and merchandise • Proficiently built customer loyalty through rewards member sign up and opening new lines of credit, maintaining above average percentages for department • Capitalized on upselling opportunities for additional products and services to increase sale numbers • Responsible for updating store planograms; reset and arranged store shelves, signs, labels and merchandise



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Apple Consultation Pro

  • 2019 - 2021

  • Apple Certified IOS technician • Have knowledge to troubleshoot and perform hardware repairs of IOS devices • Efficiently conducted Apple consultations for IOS and hardware repairs

• Geek Squad Consultation Agent

  • 2018 - 2019

  • Conducted consultations for Software repairs of both windows and Mac computers• Created positive Customer relationships to increase NPS percentages for department• Created binders for Daily tasks, employee 1on 1’s & Geek Squad services to ensure efficiency within department and increased department productivity• Successfully sold service memberships that met clients needs and increased store numbers

• Customer Service Representative

  • Sep 2017 - 2018

  • Ensured Store policy was enforced when completing Returns and exchanges for customers• Prioritized store pickup during shift, ensured correct product released to customer in timely manner• Effectively opened new credit card accounts and reached monthly goals for department in NPS, Credit card applications and BBY rewards attachments