Mental Health Specialist

• Jul 2023 - Present

Patient Access - Emergency

• May 2022 - Present

Referral Specialist & Medical Records

• Feb 2020 - May 2021

• Creating patient accounts within the Greenway system • Obtaining patient records from referring physician offices, hospitals, urgent cares, and nursing homes • Managing scheduled for 7 Urologists • Scheduling patients within guidelines on schedules of 7 Urologists and 4 Physician Assistants • Triage phone calls within the facility • Assisting Triage Nursing department with scheduling expedited and urgent appointments with appropriate medical documentation • Assist the Medical Records Department with filling medical records requests, chart retrievals, ROIs • Assist in Mail Room duties of mailing out company correspondences, distributing mail, and picking up mail from Post Office boxes Show less

Behavioral Support Staff

• Jul 2019 - Jan 2020

• Know, support and accurately track progress on IEP goals for your student • Know, support, accurately track and update behavioral data (recognize when new behaviors need to be added and when behaviors no longer need to be tracked) • Know and follow your students’ current Behavior Intervention Plan (BIP) or School Wide Behavior Support Plan in order to assist and support students during behavior challenges such as: Aggression Episodes, Tantrums, SIB’s, Elopement, Socially Inappropriate Behaviors, etc. • Complete daily communication log and ensure it goes home with student • Assist with daily schedule and routines: Morning routine: transition from bus to school, putting belongings away and choosing appropriate morning free time break; Self-grooming routines: including but not limited to toileting, hand washing, teeth-brushing, etc.; Snack/lunch routine: eating, meal prep, etc. Show less

Administrative Assistant

• Jun 2018 - Jul 2019

• Managing various union member’s billing accounts. Including setting up new payments, managing missed payments, managing annual payments, and creating payment plan options. • Managing and auditing entire company’s billing arrangements with more than 10,000 members . • Successfully triaged member’s questions and connected members with Enrollment Specialists and Claims Advocates. • Enrolled members in different insurance policies. Assisting in calculating best policies based on member’s age, salary, and years within their union to ensure maximum usage of policy. Enrolled members in disability insurance, life insurance, Accident coverage, and Critical Illness coverage. • Managed reporting monthly for cancellation auditing. Auditing new enrollments for error reporting. Contacting members regarding errors. • Handling confidential patient information under HIPAA law. Show less

Patient Service Representative

• Aug 2017 - May 2018

• Creating new patient charts and scheduling appointments. • Managed patient scheduling for: six physicians, three genetic counselors, four psychologists, and one specialty lifestyle physician, including taking individual physician and patient preferences into consideration. • Successfully triaged patient questions and connected patients with clinical and office staff. • Managed and prepped upcoming patient appointment charts with appropriate medical records and documents. • Verified patient insurance and calculated and collected appointment cost based on benefits. • Handling confidential patient information under HIPAA law. • Outside daily duties: Set up and deconstruction for New Patient and Integrative Medicine seminars, member of Safety Committee, member of Green Team. Show less

Patient Care Coordinator

• May 2016 - Aug 2017

• Creating new patient charts and scheduling appointments. • Worked in the community to set up events, such as Lunch & Learns and setting up booths at local venues to distribute information. • Created and managed marketing brochures and literature to distribute to community. • Communicated with community through mailings and cold calls. • Clerical duties: handling records, directing phone calls, entering data, verifying patient insurance information and quoting prices • Other duties: distributing mail, managing clinical office supply orders, managing aesthetic look of clinical office and exam rooms, and initiating refunds • Handling confidential patient information under HIPAA law. Show less

Collections Representative

• Apr 2011 - Aug 2015

• Claim research and submission. • Clerical duties: handling records, directing phone calls, entering data and creating reports for management. • Managing the Clerical Department and the four employees within that department • Other duties: distributing mail, managing monthly company billing, and initiating refunds • Handling confidential patient information under HIPAA law. • Claim research and submission. • Clerical duties: handling records, directing phone calls, entering data and creating reports for management. • Managing the Clerical Department and the four employees within that department • Other duties: distributing mail, managing monthly company billing, and initiating refunds • Handling confidential patient information under HIPAA law.