Lead UX Researcher

• Sep 2022 - Present

Planning and Launch Manager

• Jul 2022 - Nov 2022

Business Operations Analyst

• Sep 2021 - Jul 2022

Operations Program Manager Intern

• May 2020 - Aug 2020

During my time at Microsoft, I designed an internal consumer operations portal for over 400 stakeholders who support a $25 billion business to make better BI decisions. This work was supported by data I collected from 13 interviews and 19 surveys to illustrate the root cause of the challenges stakeholders face. It was also evaluated assessed by a core team I recruited to collaborate with members from each division of consumer operations. During my time at Microsoft, I designed an internal consumer operations portal for over 400 stakeholders who support a $25 billion business to make better BI decisions. This work was supported by data I collected from 13 interviews and 19 surveys to illustrate the root cause of the challenges stakeholders face. It was also evaluated assessed by a core team I recruited to collaborate with members from each division of consumer operations.

Digital Solutions and Enablement Summer Intern

• May 2019 - Aug 2019

As 1 of 16, nationally selected Inaugural Digital Interns, I updated the Project Manager Playbook on the Digital Solutions and Enablement site to improve user experience and initiated and designed 2 tutorial videos to simplify the 2020 Specific Planning & Transfers Process. As 1 of 16, nationally selected Inaugural Digital Interns, I updated the Project Manager Playbook on the Digital Solutions and Enablement site to improve user experience and initiated and designed 2 tutorial videos to simplify the 2020 Specific Planning & Transfers Process.

PW4000 Operational Commercial Engines Program Intern

• May 2018 - Aug 2018

During my internship at Pratt & Whitney, I organized Engine Services invoices for airline customers such as Asiana, Delta, Malaysia, and China Southern by analyzing and highlighting critical points to improve comprehension of the raw data. Although that was one of my larger projects, I also collaborated with the PW4000 Programs team to work on multiple on limit extension and partial-kit business cases to help mitigate company-wide costs. In addition, as an INROADS scholar, I decided to head the coordination of the INROADS Expo for at least 200 professionals while staying on top of my job affiliated tasks. Show less