Editor & Founder

• Jan 2021 - Present

Assistant Manager

• May 2020 - Present

Customer Service Manager

• Jan 2019 - Present

Shift Supervisor

• Jun 2017 - Nov 2020

• Shift Supervisor responsible for coaching team members on the aspects of customer service. • Ensuring that merchandise is fronted and prices points are updated as needed. • Monitor store shrinkage by reviewing weekly inventory reports and coaching team members. • Responsible for the Opening and Closing of the Store. • Manage inventories by working with vendors to increase or decrease stock levels as needed. • Shift Supervisor responsible for coaching team members on the aspects of customer service. • Ensuring that merchandise is fronted and prices points are updated as needed. • Monitor store shrinkage by reviewing weekly inventory reports and coaching team members. • Responsible for the Opening and Closing of the Store. • Manage inventories by working with vendors to increase or decrease stock levels as needed.

Sales Floor Team Leader

• Mar 2012 - Jun 2017

• Sales Floor Team Leader responsible for coaching team members to ensure high level of customer service. • Cross Trained with other departments in the Store to expand my knowledge and personal development. • Conducted employee evaluations and provided on going coaching beyond scheduled evaluations. • Responsible for managing multiple departments for merchandising of products and price points. • Worked with vendor suppliers to ensure that inventory was managed to meet customer demand. Show less

Barista

• Sep 2013 - May 2015

• Provided Customers with prompt service and high quality beverages. • Proactively promoted new products to increase sales and meet location goals. • Provided store manager with a plan for back room to increase inventory efficiencies. • Volunteered to work extra shifts to support Store Manager in meeting sales goals and customer service. • Provided Customers with prompt service and high quality beverages. • Proactively promoted new products to increase sales and meet location goals. • Provided store manager with a plan for back room to increase inventory efficiencies. • Volunteered to work extra shifts to support Store Manager in meeting sales goals and customer service.

Crew Member

• Aug 2011 - Mar 2012

• Worked with vendors to ensure that inventory levels were maintained. • Organized supplies for concessions to assist in prompt levels of customer service. • Assisted customers with tickets or information regarding current and upcoming events. • Learned and trained in projection to provide an entertaining viewing experience. • Worked with vendors to ensure that inventory levels were maintained. • Organized supplies for concessions to assist in prompt levels of customer service. • Assisted customers with tickets or information regarding current and upcoming events. • Learned and trained in projection to provide an entertaining viewing experience.

Customer Service Specialist

• Sep 2010 - Jan 2011

• Provided a high level of customer service by greeting customers in my zone and assisting as needed. • Utilized sales training that was provided to assist in meeting departmental and overall store sales goals. • Worked with other team members to provide quality customer service. • Assisted other team members in customer service department during peak hours. • Provided a high level of customer service by greeting customers in my zone and assisting as needed. • Utilized sales training that was provided to assist in meeting departmental and overall store sales goals. • Worked with other team members to provide quality customer service. • Assisted other team members in customer service department during peak hours.