Experience

Opia

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• Customer Service Representative

  • Feb 2020 - Present

  In charge of providing quality advice information to customers, handling inbound calls from consumers and distributors from Spanish customers, my daily tasks included. • Enquiries via the phone, internet and e-mail in Spanish • Maintaining records and databases • Resolving queries and keeping customers updated on the status of their enquiries In charge of providing quality advice information to customers, handling inbound calls from consumers and distributors from Spanish customers, my daily tasks included. • Enquiries via the phone, internet and e-mail in Spanish • Maintaining records and databases • Resolving queries and keeping customers updated on the status of their enquiries



Bancolombia

• Banking
• 700 & Above Employee

• Financial Analyst Intern

  • Jan 2019 - Sep 2019

  Financial Analyst Intern BanColombia, Bogota, Colombia Jan 2019- June 2019 This work experience allowed me to learn different approaches when facing marketing strategies, organising agendas, and make use of my multilingual skills when having to communicate with individuals from different backgrounds in weekly meetings. • Working alongside experienced analytics, my main tasks included; • Written reports, • Study economic and business trends • Evaluate financial data. Financial Analyst Intern BanColombia, Bogota, Colombia Jan 2019- June 2019 This work experience allowed me to learn different approaches when facing marketing strategies, organising agendas, and make use of my multilingual skills when having to communicate with individuals from different backgrounds in weekly meetings. • Working alongside experienced analytics, my main tasks included; • Written reports, • Study economic and business trends • Evaluate financial data.



University of Arkansas at Little Rock

• United States
• Higher Education
• 700 & Above Employee

• Student Accounts Assistant

  • Sep 2018 - Jan 2019

  Handling communication with students and partners via email and via phone, allowed me to acquire a higher sense of responsibility, at the same time assisting with audits and fact checking allowed me to learn different ways of organising and filling data entry in a fast pace environment. • Responsible for the support of the Accounting department by doing clerical tasks, including, • Recording and processing payments and transactions, • Prepare and submit daily reports and budget forms, Show less



easyHotel

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Guest Service Assistant

  • May 2017 - Jan 2018

  This work opportunity helped me to acquire a better administration and customer service skills, the ability to remain calm in pressure times, improve my written and spoken communication skills. • In charge for providing a friendly welcome & high-quality service over the phone, and also to guests arriving at the hotel. • Constantly portraying a highly professional image of the hotel & paying attention to guest satisfaction & efficiency. • Cashing up and compiling budget reports to enable staff to meet upselling targets, Show less



Talent's Utopia

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Business Development Manager

  • Jun 2016 - Aug 2016

  Operating Manager: Talent’s Utopia, Shanghai, China (July 2016, August 2016) Which enable me to get a better business understanding, at the same time improving my interpersonal and communication skills and be more competent with leadership and personal effectiveness while recruiting new candidates. • Prospect for new clients by networking, • Cold calling, • Advertising or other means of generating interest from potential clients, Operating Manager: Talent’s Utopia, Shanghai, China (July 2016, August 2016) Which enable me to get a better business understanding, at the same time improving my interpersonal and communication skills and be more competent with leadership and personal effectiveness while recruiting new candidates. • Prospect for new clients by networking, • Cold calling, • Advertising or other means of generating interest from potential clients,



Post Office Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Customer service

  • Apr 2015 - Aug 2015

  I undertook administrative tasks such as filling, word processing letters and used a wide range of IT equipment. The experience helped me to become more organised and taught me how to prioritise objectives. I established a good working relationship with the other members of staff which allowed us to achieve set tasks. I undertook administrative tasks such as filling, word processing letters and used a wide range of IT equipment. The experience helped me to become more organised and taught me how to prioritise objectives. I established a good working relationship with the other members of staff which allowed us to achieve set tasks.