Customer Support Spezialist

• Mar 2022 - Present

Merchant Onboarding Engineer

• Feb 2021 - Mar 2022

Merchant Onboarding Engineer bei Wirecard Acceptance Technologies GmbH

• Apr 2019 - Feb 2021

• Administrative facility for taking over and issuing dealers • Checking the content of contracts for technical implementation • Examination and visual inspection of work processes • Communication interface different from Merchant Onboarding to all internal departments • Technical contact for the Merchant Onboarding area • Ticket systems: OTRS; JIRA, Remedy • Confluence • Part of project team - Aldi Setup in Germany • POS Setups • Administrative facility for taking over and issuing dealers • Checking the content of contracts for technical implementation • Examination and visual inspection of work processes • Communication interface different from Merchant Onboarding to all internal departments • Technical contact for the Merchant Onboarding area • Ticket systems: OTRS; JIRA, Remedy • Confluence • Part of project team - Aldi Setup in Germany • POS Setups

Projektsteuerer

• May 2018 - Mar 2019

Projektsteuerer (assignment: conversion project of production halls at an automobile manufacturer) - Maintenance of the customer's own SAP system - Provision of the procurement documents for purchasing - Application for funds for procurement processes via SAP - Confirmation of services, cost and schedule control - Invoice and supplement audits - Meeting logging Projektsteuerer (assignment: conversion project of production halls at an automobile manufacturer) - Maintenance of the customer's own SAP system - Provision of the procurement documents for purchasing - Application for funds for procurement processes via SAP - Confirmation of services, cost and schedule control - Invoice and supplement audits - Meeting logging

Sachbearbeiter

• Jun 2016 - Apr 2018

- Acquisition of the incoming technical documents logbooks - M / techlog quality assurance, input accuracy through random sampling (prompt recording) using an evaluation system - check the documents for completeness and correctness - Acquisition of the incoming technical documents logbooks - M / techlog quality assurance, input accuracy through random sampling (prompt recording) using an evaluation system - check the documents for completeness and correctness

Ingenieur für Arbeitsvorbereitung

• Aug 2008 - Jun 2011

• Monitoring the process from order acceptance to delivery of goods. • Initialization of work orders • Working in a team with a production manager, constant contact with other departments • Contact with customers and cooperation partners • Order material, order surface protection for machine parts • Monitoring the process from order acceptance to delivery of goods. • Initialization of work orders • Working in a team with a production manager, constant contact with other departments • Contact with customers and cooperation partners • Order material, order surface protection for machine parts