RPA Developer

• May 2023 - Present

Business Intelligence Analyst

• May 2022 - Aug 2022

- Worked with the CEO to update analytics materials using PowerBI for future employees’ use - Analyzed more than 5 million e-commerce transactions and delivery orders to gain insights on how to improve current operations - Employed time-series machine learning models like ARIMA, SARIMA & exponential smoothing to perform demand forecasting and achieved a Root Mean Square Error of around ₫80,000 - Employed Excel Solver to reduce the total distance covered between warehouses and deliveries by 68% (501K km down to 156K km) and to reduce the total time taken for deliveries by 33.6% (106K hours to 70K hours) Show less

SAF Specialist

• Oct 2018 - Aug 2020

- Military Police Specialist posted to 8SIR as a Guard Commander - Managed and specialized in 5 different guardrooms - Trained in combat - Military Police Specialist posted to 8SIR as a Guard Commander - Managed and specialized in 5 different guardrooms - Trained in combat

Operations Administrator

• Jun 2018 - Aug 2018

- Onboard & off-board part timers - Schedule working slots for part timers - Payroll calculations and allocation - Assign trips to riders for delivery - Onboard & off-board part timers - Schedule working slots for part timers - Payroll calculations and allocation - Assign trips to riders for delivery

Transportation Intern

• Sep 2017 - Dec 2017

- Handle daily dispatch operations - Assign transport routes to drivers - Develop new manuals for drivers - Check for compliance at outlets - Responsible for route planning for daily island-wide outlet replenishment - Analyzed three months' worth of planning sheets to identify bottlenecks in current operations. - Developed a semi-automated Excel solution that reduced processing time and resulted in a 15% decrease in manpower costs. - Converted current planners who were resistant to the new solution to adopt it. Show less

Waiter

• Dec 2014 - Mar 2015

-Learnt the ethics of fine dining -Learnt the work of a balista -Interacting with guests and attending to their needs -Learnt the ethics of fine dining -Learnt the work of a balista -Interacting with guests and attending to their needs