Brannon Norquest

Technical Operations Specialist at Talent Plus, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Omaha Metropolitan Area, US

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5.0

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Andrew Providence

Brannon has proven himself to have a strong work ethic, resilient in the face of adversity, and balance multiple projects at the same time. I worked closely with his supervisor, Lauren, who had nothing but positive things to say about Brannon. I was impressed with the amount of work he was able to pick up and tackle. With the addition of Brannon, we finally had the start of our IT department. Brannon has been great at increasing our virtual security. We were severely lacking before he come along. He take a lot of technically problems off Lauren's plate and allowed her to truly focus more on Salesforce. My desk was oriented towards Brannon and he would consistently stop what he was doing to help employees with technical issues. I watched him tackle multiple projects to better assistance the company being more technology friendly. He did a great job researching and buying a work laptop that helped me with my accounting needs. The phone system was another successful project that benefited the company. I truly wish I could go in greater detail but I know that stuff goes right over my head. Brannon has always done a great job providing simple explanations to complex technical problems. I know I could always depend on him to assist me with any technical issue.

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Experience

    • United States
    • Human Resources
    • 100 - 200 Employee
    • Technical Operations Specialist
      • Sep 2021 - Present

    • United States
    • Insurance
    • 1 - 100 Employee
    • Information Technology Specialist
      • Jan 2020 - Sep 2021

      Administrated and developed CRM that process 4,000 opportunities peryear. Implemented backbone network infrastructure, VoIP infrastructure thathandled for 200+ people and approximately 1.2M operations per month.Coaching users on numerous different products while troubleshooting andcollaborating effectively with team members.Designed and developed Salesforce lead generation process, implementationof CRM maps and high velocity sales within Salesforce.Developed of event-based weather mapping to facilitate lead generation foroutbound sales and marketing.Implemented Google Analytics to determine short comings of companywebsite and ability convert leads to accounts.Created layout of content and mapped flow of Premier Claims Website.Facilitated the use of Google tag manager to start event tracking on websiteto be viewable on google analytics.Experienced in creating dashboards and reports in Salesforce CRM formonitoring KPI's, goals, company overviews and modeled anticipated revenuecharts to accurately track our progress in relation to forecasts and intentions

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Security Integration Technician
      • May 2019 - Jan 2020

      Install, maintain and repair locking devices and related hardware on all doors including low voltage electric door hardware. Program alarm systems, access control systems and IP video surveillance systems, installation of network infrastructure in commercial property settings. Install, maintain and repair locking devices and related hardware on all doors including low voltage electric door hardware. Program alarm systems, access control systems and IP video surveillance systems, installation of network infrastructure in commercial property settings.

    • United States
    • Retail
    • 700 & Above Employee
    • Asset Protection Specialist
      • 2017 - May 2019

      • Observation of all operational activities of a 365,000 sq. ft. automated distribution center, servicing 55+ stores and processing $435MM or 37MM units annually• Collaborated across business units to identify and manage process improvement initiatives, and enhance the flow of product between vendors, DC, and stores• Monitoring Access Control Points throughout distribution center • Running CAT5/CAT6 Network Cable for IP Surveillance Cameras • Troubleshooting networking issues for IP CCTV • Writing confidential reports relating to incidents including theft and property damage • Basic low voltage wiring • Audit inbound and outbound freight for elimination of shrink.• Monitoring associate proficiency • Control of 300+ CCTV Cameras

    • United States
    • Banking
    • 500 - 600 Employee
    • Premise Security
      • 2015 - 2016

      • Dedicated surveillance of multiple buildings throughout a vicinity • Reporting offenders to law enforcement and assisting in investigations • Securing entrances and checkpoints for break-ins and possible hazards • Holding post in guard check points of entry/exit of employees • Corporate safety of employees and pedestrians • Dedicated surveillance of multiple buildings throughout a vicinity • Reporting offenders to law enforcement and assisting in investigations • Securing entrances and checkpoints for break-ins and possible hazards • Holding post in guard check points of entry/exit of employees • Corporate safety of employees and pedestrians

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