Territory Manager

• Feb 2019 - Present

Trade sales Representative

• Apr 2018 - Jun 2019

Store Manager

• Sep 2016 - Mar 2018

• Oversee store operations including merchandizing and inventory • Manage customer services and administrative aspects of the role • Monitor sales benchmarks • Train employees for customer management duties • Prepare and transmit daily bookkeeping • Manage daily banking • Assume store manager responsibilities when necessary • Develop employee work rosters • Oversee store operations including merchandizing and inventory • Manage customer services and administrative aspects of the role • Monitor sales benchmarks • Train employees for customer management duties • Prepare and transmit daily bookkeeping • Manage daily banking • Assume store manager responsibilities when necessary • Develop employee work rosters

Decor Department manager

• Feb 2014 - Dec 2016

• Provide advice and assistance to customers (Customer Service) •Meeting sales targets and KPI’s •Organise and execute marketing campaigns •Organise and delegate tasks to the department employees • Organise and trouble shoot rosters and adjustments for staff •Collect weekly sales figures and communicate information to department members •Product troubleshooting via communication with product purchasers •Training new employees with product and department knowledge • Provide advice and assistance to customers (Customer Service) •Meeting sales targets and KPI’s •Organise and execute marketing campaigns •Organise and delegate tasks to the department employees • Organise and trouble shoot rosters and adjustments for staff •Collect weekly sales figures and communicate information to department members •Product troubleshooting via communication with product purchasers •Training new employees with product and department knowledge

CSA

• May 2013 - Jan 2014

• Identify & receive proper identification from customers using company identification protocols. • Process withdrawals & deposits •Cash checks: verify endorsement, receive proper identification, and ensure validity •Identify counterfeit currency •Answer basic customer inquiries regarding bank interest rates, services & charges, while complying with disclosure requirements, regulations and consumer privacy policies •Cross-sell bank products and services while having productive conversations with customers. •Buy and sell available currency, ensuring that teller drawer cash limits are not exceeded •Ensure teller station is properly supplied •Balance and update savings passbooks, and close accounts when requested •Daily cash balance • Follow all bank policies and procedures to maintain total compliance • Meeting sales targets and KPI’s

Customer Service team Member

• Oct 2011 - Oct 2012

•Customer Service • Stock replenishment • Preparation of stock being delivered •Warehousing/Merchandising •Timber department • Tools Department • Paint Department •Customer Service • Stock replenishment • Preparation of stock being delivered •Warehousing/Merchandising •Timber department • Tools Department • Paint Department