IT Support Site Lead

• Jun 2023 - Present

Help Desk Engineer

• Mar 2020 - May 2023

Enterprise Service Delivery Leader at Primeline Group

• May 2019 - Feb 2020

Lead all Enterprise Service Delivery activities across Enterprise Digital Services, including Project Management, Change Control, Service Level Agreements, Vendor and Contracts management.

IT Administrator

• Nov 2018 - May 2019

I.T. Support Engineer

• Feb 2018 - Oct 2018

- Microsoft Windows 10, 8, and 7 installation and configuration - Provided troubleshooting of software and hardware issues, - Provided support in software installation, - Provided both 1st and 2nd level support via phone and Remote Access, - Diagnosed and solved hardware/software faults, - Created and managed user accounts and profiles and provided support for password issues, - Build and installed new user computers and conducted initial user training, - Network Management - Support end users by phone Show less

Network Support Engineer

• Sep 2014 - Oct 2017

- Decided to leave Delhaize Group in 2014 to further my education and go to an IT collage where I acquired Bachelor degree as an IT engineer, - Worked as self-employed so I could have enough time to study full time and at the same time pay for my studies and provide for my family. During that time I mainly did implementation of network infrastructure (kernel RJ45 cat5-cat6, network plugs, network switches and routers), setup and installation (PC, laptop, printer ...) installation (Windows OS, office pack) and all applications necessary for normal work of smaller companies. I also: - Made decisions regarding the best products for customer, - Supported and administered customer networks (LAN,WAN), - Installed Routers, Switches etc, - Deployed new network architectures, - Analyzed data to diagnose causes to network issues, - Provided technical assistance via phone or remote access, - Became familiar with new equipment and platforms being used, Show less

Network Support Engineer

• May 2012 - Oct 2014

- Delhaize Group is one of Europe's biggest supermarket chains that at one stage operated over 3400 stores and employed 150.000. In Bosnia and Herzegovina Delhaize operated 45 stores and had over 1.000 employees.Notable achievements: - Maintained a computer network of over 500 work units and network devices (100 printers, 200 POS terminals, 150 digital scales, 200 POS, 100 Opticon barcode scanners) in stores in the whole of Bosnia and Herzegovina (Windows OS, Network Support, remote control, Office 2007, 2010, 2013),- Part of a highly trained support team of 5 engineers, Supported and administered companies networks (LAN,WAN)- Installed Firewalls, Routers, Switches etc.- Deployed new network architectures,- Analyzed data to diagnose causes to network issues,- Provided technical assistance around the clock to the stores via phone or remote access,- Stayed up to date with new equipment and platforms being used. Show less

Helpdesk Support Engineer

• Jul 2010 - May 2012

Notable achievements: - Responded to user problems and worked to resolve issues efficiently and professionally,- Created and managed user accounts and profiles and provided support for password issues,- Build and installed new user computers and conducted initial user training,- Monitored and repaired virus and malware related issues,- Diagnosed and solved hardware/software faults,- Repaired and replaced computer and peripheral hardware,- Maintained the IT computer hardware life-cycle,- Installed, upgraded, supported and troubleshoot printers and authorized peripheral equipment,- Performed and assisted in project work,- Performed other duties as assigned by Manager,- Provided both 1st and 2nd level support via phone and Remote Access,- Responded to incidents and requests in a timely and accurate fashion,- Installed in house software, including patches and upgrades,- Performed Virus removal and Anti-Virus software installation,- Provided support in software installation,- Maintained Support to Microsoft Office 2007 / 2010 / 2013 Show less

Desktop Support

• Jun 2008 - Jul 2010

- Performed software and hardware installation, moving network devices across network infrastructure,- Provided troubleshooting of software and hardware issues,- Maintained excellent communication skills with other employees, - Took responsibility to follow-up services and problems,

Photo Editor

• Mar 2005 - Jun 2008

- Coordinated with the editor and the team members to identify photography needs, - Reviewed photos, edited and made necessary changes, - Manipulated photos to achieve highest quality using the appropriate tools, - Ensured all photo equipment is used properly and ordered supplies as needed, - Stayed up to date with new image editing technologies, - Acquired work experience as a photo editor, - Provided service with digital technology and photo editing software packages (e.g. Photoshop) - Acquired thorough knowledge of computer imaging, photographic techniques, studio management and color composition, - Had a creative mind with an eye for detail and storytelling skills, - Put emphasis on time-management. Show less