Experience

National Processing Company

• customer service/collection



National Processing Corp

• Customer Service Representative, Team Lead Collector

  • Jan 2014 - Present

  Placing outbound calls regarding student loans, pay day loans and receiving payments from past due credit card accounts. Negotiating arrangements with customer to pay debt in full and setting up the best possible arrangements. Managing entry level collectors from none to little experience. Taking over escalated supervisor calls with regarding debtor complaints or issues Updating general manager with quarterly performance reviews conducted by me personally to ensure the customer service quality of my team. Show less



Convergys

• Customer Service Representative/ Trainer

  • Jan 2011 - Jan 2012

  Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Monitored, evaluated, or recorded training activities or program effectiveness. Offered specific training programs to help workers maintain or improve job skills. Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives. Developed alternative training methods if expected improvements are not seen. Show less



Target

• Retail Sales Associate

  • Jan 2010 - Jan 2011

  Described merchandise and explain use, operation, and care of merchandise to customers. Computed sales prices, total purchases and receive and process cash or credit payment. Answered questions regarding the store and its merchandise. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Described merchandise and explain use, operation, and care of merchandise to customers. Computed sales prices, total purchases and receive and process cash or credit payment. Answered questions regarding the store and its merchandise. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices



St Catherines Hospital

• CNA Assistant

  • Jan 2008 - Jan 2010

  Assists with procedures ordered by physician and supervised by Registered Nurse (RN). Assists patients with tending to personal care, activities of daily living and transfers/transport. Reports findings or changes in physical, mental and emotional conditions to nursing staff. Assists with keeping patients rooms clean and orderly. Assists with procedures ordered by physician and supervised by Registered Nurse (RN). Assists patients with tending to personal care, activities of daily living and transfers/transport. Reports findings or changes in physical, mental and emotional conditions to nursing staff. Assists with keeping patients rooms clean and orderly.