Experience

La Familia Medical Center Santa Fe

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Program Officer

  • Nov 2021 - Present

  Oversee the Community Health, Patient Support Services, Referral and Prior Authorizations, Case Managers, CHWs, Medicare, Medicaid programs as well as Healthcare for the Homeless.

• Director of Patient Support Programs

  • Jul 2020 - Nov 2021

  Promoted to new roleStarted overseeing Healthcare for the Homeless as well

• Manager, Patient Support Services

  • Dec 2018 - Jul 2020

  Develop and implement a social services program at La Familia for all 4 facilities including Healthcare for the Homeless and dental clinic. Brand new position to La Familia.



Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director of Clinical Operations

  • Mar 2016 - Jun 2018

  Director of Care Coordination for Central Region New Mexico Centennial Care. Responsible for 100+ care coordinators and the Community Social Services department. Ensure all state Medicaid compliance deadlines are met, deliverables completed, etc. Manage CHWs, Community Paramedicine Program, Dual Special Needs members, Transition of Care program, Telemedicine deliverables and several other programs. Outcome driven producing positive results for our members and company.

• Manager, Community Social Services

  • Aug 2014 - Mar 2016

  Supervise staff of 15+ in the Community Social Services (CSS) Department. The goal of the department is to focus on Maslow's Scale of Needs to assist our 120,000+ Medicaid member with their social needs. Supervise and manage all Community Health Worker (CHW) activities and agencies. Also responsible for the 'unable to reach members' within Centennial Care. Responsible for hiring all CSS staff and ensuring Medicaid contract requirements are met for Centennial Care.

• Community Social Services Specialist

  • Nov 2012 - Aug 2014

  Brought on board to develop and create a Social Services Department for Centennial Care Medicaid Members. Created and implemented all standard operating procedures, policies, recruited and hired staff, etc. Responsible for the development and implementation of the Community Social Services Program in the northern half of New Mexico including Santa Fe, Espanola, Las Vegas, Taos. Promoted to manage the department and staff in August of 2014.



Lovelace Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• March of Dimes NICU Family Support Director

  • Sep 2007 - Nov 2012

  Provide support, educational materials and parent classes to families who have a premature infant in the neonatal intensive care unit (NICU). Launched program in 2007 in partnership with Lovelace Women's Hospital and was recently recognized with the 2011 NICU Site of the Year Award that is presented by the March of Dimes National Office in New York. New Mexico is the first state in the western region of the United States to win this award. Provide support, educational materials and parent classes to families who have a premature infant in the neonatal intensive care unit (NICU). Launched program in 2007 in partnership with Lovelace Women's Hospital and was recently recognized with the 2011 NICU Site of the Year Award that is presented by the March of Dimes National Office in New York. New Mexico is the first state in the western region of the United States to win this award.



March of Dimes

• Non-profit Organizations
• 700 & Above Employee

• State Director of Program Services, State Director of Public Affairs and NICU Family Support Special

  • Apr 2007 - Nov 2012

  Direct and manage all March of Dimes mission activities in the state of New Mexico. Oversee all grants, grant writing and training schedules for the New Mexico Chapter. Partner with hospitals, clinics, non-profits throughout New Mexico to provide March of Dimes materials and training to provide the best care for the babies of New Mexico. Direct and manage all March of Dimes mission activities in the state of New Mexico. Oversee all grants, grant writing and training schedules for the New Mexico Chapter. Partner with hospitals, clinics, non-profits throughout New Mexico to provide March of Dimes materials and training to provide the best care for the babies of New Mexico.



Sangre de Cristo Community Health Partnership

• Mental Health Care
• 1 - 100 Employee

• Therapist

  • Aug 2005 - Jan 2007

  Provide screening, intervention and treatment to middle and high school students in Espanola who use drugs and alcohol. Position was made possible by a grant through the United States Government. Provide screening, intervention and treatment to middle and high school students in Espanola who use drugs and alcohol. Position was made possible by a grant through the United States Government.



The Children's Forum

• Tallahassee, Florida Area

• WAGE$ Coordinator

  • Apr 2004 - Aug 2005

  Manage WAGE$ Program which provides scholarship for child care professionals to attend college and further their education. Manage WAGE$ Program which provides scholarship for child care professionals to attend college and further their education.



Organization and Leadership Services

• Florida State University

• Leader-student support

  • Jan 2003 - Jul 2004

  Provide leadership classes and consulting to Florida State University's fraternities, sororities and clubs. Provide leadership classes and consulting to Florida State University's fraternities, sororities and clubs.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Front End Supervisor/Tool Rental Department Head

  • Aug 1999 - Jan 2004

  Manage 150 employees and manage front end of a high performing store. Create schedules, manage all cash flow for store and must maintain high level of audit scores by headquarters. Manage 150 employees and manage front end of a high performing store. Create schedules, manage all cash flow for store and must maintain high level of audit scores by headquarters.



Ace Hardware Corporation

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Feb 1996 - Aug 1999

  I was hired as a cashier and was promoted to Assistant Manager right out of high school and transferred to Tallahassee to attend college. Managed day to day operations, schedule and 20 employees. I was hired as a cashier and was promoted to Assistant Manager right out of high school and transferred to Tallahassee to attend college. Managed day to day operations, schedule and 20 employees.