Experience

National Association of Insurance Commissioners (NAIC)

• Public Policy Offices
• 400 - 500 Employee

• Product Lead

  • Jan 2009 - Present



Bank of Blue Valley, a division of HTLF Bank

• United States
• Banking
• 1 - 100 Employee

• Assistant Vice President

  • Jun 2003 - Oct 2008

  As an Assistant Vice President, I was responsible for the creation of and execution of training sessions within the organization. I conducted weekly training sessions for all staff in addition to position training, supervisor training and on boarding all new employees to the organization. During my tenure, I was responsible for the implementation of three separate computer systems and ensuring that staff was ready for the new systems. As an Assistant Vice President, I was responsible for the creation of and execution of training sessions within the organization. I conducted weekly training sessions for all staff in addition to position training, supervisor training and on boarding all new employees to the organization. During my tenure, I was responsible for the implementation of three separate computer systems and ensuring that staff was ready for the new systems.



Safemark

• United States
• Hospitality
• 1 - 100 Employee

• Property Trainer

  • 2000 - 2003

  As a Property Trainer, I was responsible for training hospitality staff on the proprietary customer service program to ensure that guest satisfaction was maintained. I was also responsible for all pre and post implementation follow-up from the properties that I trained. As a Property Trainer, I was responsible for training hospitality staff on the proprietary customer service program to ensure that guest satisfaction was maintained. I was also responsible for all pre and post implementation follow-up from the properties that I trained.



Choice Hotels International

• United States
• Hospitality
• 700 & Above Employee

• Training and Implementation Specialist

  • 1999 - 2000

  As a Training and Implementation Specialist, I trained and installed over 40 hotels on proprietary hardware and software. After set-up, I worked cooperatively with hotel vendors to install all interfaces on systems. After training and implementation, I was responsible for all follow-up with the management and I assisted in the development plan for properties to train new employees from that point forward. As a Training and Implementation Specialist, I trained and installed over 40 hotels on proprietary hardware and software. After set-up, I worked cooperatively with hotel vendors to install all interfaces on systems. After training and implementation, I was responsible for all follow-up with the management and I assisted in the development plan for properties to train new employees from that point forward.