Settlement Coordinator

• Mar 2022 - Present

Project Manager

• Aug 2021 - Feb 2022

Medical Records Reviewer

• Jul 2019 - Aug 2021

Accounts Receivable Associate

• May 2019 - Jul 2019

Processed purchase orders and invoiced clients for completed work. Wrote and maintained process documentation. Audited unpaid invoices and requested purchase orders from clients. Processed purchase orders and invoiced clients for completed work. Wrote and maintained process documentation. Audited unpaid invoices and requested purchase orders from clients.

Accounts Receivable Specialist

• Jul 2018 - May 2019

Communicated with clients via phone and email about account status. Monitored over 100 payment plan accounts for timely payment. Coordinated monthly audit of 300 to 600 delinquent accounts. Drafted and audited payment plan agreements. Reviewed client accounts to determine eligibility for future business. Wrote training materials for previously undocumented processes. Communicated with clients via phone and email about account status. Monitored over 100 payment plan accounts for timely payment. Coordinated monthly audit of 300 to 600 delinquent accounts. Drafted and audited payment plan agreements. Reviewed client accounts to determine eligibility for future business. Wrote training materials for previously undocumented processes.

Sr. Closing Specialist

• Apr 2017 - Jun 2018

Organized 2 successful updates to order management system.Led training presentations for new employees and other departments.Created & revised detailed training documents for new employees.Resolved escalated disputes involving closing fees and order fulfillment.

Closing Specialist

• Apr 2016 - Apr 2017

Prepared closing documents detailing HOA fees to be collected at home sales.Updated internal database and posted closing checks for home sales.Trained and performed quality control checks for new employees.

Concierge Representative

• Jul 2015 - Apr 2016

Completed company-wide audit of payment plans and account holds.Identified and resolved billing issues.Assisted customers by phone, chat and email; provided same-day response to all calls and emails. Helped an average of 150 customer daily to resolve billing issues, provide updated information on amenities, and coordinate with other departments to assist homeowners in hardship circumstances.