Experience

University of Utah

• Staff Specialist

  • Oct 2021 - Present

  Case Investigator/Contact Tracer: utilize an online system to aid in calling people who are infected with SARS-CoV-2 and interview them to collect information about their health, possible exposures, and close contacts. Notifies all close contacts of their exposure to someone with COVID-19 and provide appropriate public health recommendations. Provide information about isolation time periods and answers any questions they have; often link the index case and other contacts with community resources. provide information regarding self-isolation to those exposed. Utilize a web-based surveillance system to monitor contacts, collect information, and send testing referrals. Talking with people in a kind and friendly, comfortable asking personal questions, as this information is often critical in identifying the contacts of the index case. Follow all scripts and standard operating procedures provided and comply with the University of Utah as well as UDOH policies regarding the security and confidentiality of personal information. Ability to read, interpret, and understand public health guidance and answer related questions ● Ability to call members of the public and collect confidential health information while maintaining professionalism and compassion ● Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress ● Proficiency with technology and an ability to learn and adapt to new technological systems ● Follow strict data privacy guidelines ● Comfortable working independently Show less



Global Resolutions Inc.

• Greater Salt Lake City Area

• Medical Support Assistant

  • Sep 2018 - Mar 2019

  Medical Support Assistant working on a Federal Contract for the Department of Veterans Affairs from September 4, 2018 until the contract ended on March 18, 2019. Responsible for coordination of several support services for Veterans and their Families including the medical record management CPRS /Vista and FCBS, service and procedure indexing , office support, including word processing, and scheduling. Medical Support Assistant working on a Federal Contract for the Department of Veterans Affairs from September 4, 2018 until the contract ended on March 18, 2019. Responsible for coordination of several support services for Veterans and their Families including the medical record management CPRS /Vista and FCBS, service and procedure indexing , office support, including word processing, and scheduling.



H&R Block

• Greater Salt Lake City Area

• Customer Service Represenative

  • Jan 2018 - Apr 2018

  This is a yearly but seasonal job from January to April just during Tax season , I have worked here two years. I answer make appointments, help customer prepare drop off packets for tax preparation, payments, some sales, filing, cash drawer balancing. This is a yearly but seasonal job from January to April just during Tax season , I have worked here two years. I answer make appointments, help customer prepare drop off packets for tax preparation, payments, some sales, filing, cash drawer balancing.



Principal Financial Group

• Murray,Utah

• Benefits Verification CSR

  • Mar 2005 - Oct 2006

  Inbound calls from members and providers, Quoting accurate Medical or dental benefits by either the diagnoses, cpt or icd-9 codes . advising customer of any authorizations need for said procedures, preexisting conditions and waiting periods ,FSA insurance policies, documentation of all thing said to the member or providers . Preparing and sending reviews for to claims. Inbound calls from members and providers, Quoting accurate Medical or dental benefits by either the diagnoses, cpt or icd-9 codes . advising customer of any authorizations need for said procedures, preexisting conditions and waiting periods ,FSA insurance policies, documentation of all thing said to the member or providers . Preparing and sending reviews for to claims.