Experience

TripActions

• United States
• Software Development
• 200 - 300 Employee

• Travel Support Specialist

  • Oct 2019 - Present



PFS

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Corporate Trainer for L'Oreal Luxe Division

  • Jul 2017 - Oct 2019

  I am responsible for training all new hire classes on policy, procedure, systems, skin care, and makeup. I also host recursive training to ensure information is fresh for agents. I create all training material and host workshops as much as possible to focus on key issues along with coaching and developing agents.

• Quality Advocate for L'Oreal

  • Apr 2013 - Oct 2019

  As a Quality Advocate for the L'Oreal brands @ PFS Web I listen to calls that are recorded and evaluate them based on what each client wants their customer service experience to be. I then grade the call and coach the agent on their areas of opportunities. I help to develop and mold each agent on specific parameters set by each individual company. I also hold weekly meetings with each client to listen to calls as a collective and give feedback dependent upon previously discussed criteria. I am also responsible for grading calls for an incentive program PFS Web created through our Quality Department. This is based upon specific standards PFS Web considers fantastic customer service. I have very close relationships with not only my clients but my agents and management team here. Show less



Dien, Inc

• Customer Service

  • Aug 2010 - Aug 2012



Hyatt Summerfield Suites @ Uptown Dallas

• Front Desk Agent

  • May 2009 - Aug 2010



Torrid

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Mar 2008 - Jun 2009