Experience

San Marcos Treatment Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Lead Staff MHA

  • Mar 2022 - Present



CBE Companies

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Fraud Analyst

  • Nov 2018 - Mar 2022

  Accurately identified fraudulent transactions affecting consumer accounts.Took necessary actions to ensure a timely resolution was provided.Ensured appropriate credit for fraudulent transactions was applied on accounts.Prioritized and completed all work in an accurate, effective and efficient manner.Performed detailed follow-up activities on assigned accounts according to procedures.Ensured the security of clients sensitive information at all times.Established rapport and a sense of trust with clients. Show less

• Financial Services Representative

  • Jun 2018 - Nov 2018

  Conducted inbound and outbound calls with customers to collect past due payments.Developed effective repayment plans to meet financial obligations. Managed individual accounts at 30, 60, 90 and 120 day level using database systems.Collected customer payments in accordance with payment due dates.



Daybreak Community Services, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Residential Support Staff

  • May 2016 - May 2018

  Provided direct care assistance to clients in a group home setting serving adults with intellectual and physical disabilities. Provided training to clients on daily living skills to increase clients' independence. Documented daily activities that were performed with clients during my shift. Monitored and documented clients' progress towards established monthly goals. Administered daily medications to clients as directed. Documented the date and time daily medications were administered to clients. Transported clients to and from daily activities within the community. Ensured the safety and security of clients at all times. Relayed pertinent information to oncoming staff members during shift change. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Aviation Operations Specialist

  • Mar 2007 - Feb 2012

  Prepared and maintained over 200 individual flight information records ensuring that all records were accurate and up to date. Pre-screened various application requests for completeness and accuracy ensuring individuals met all prerequisite qualifications for course enrollment in military schools. Selected above my peers to establish and maintain a forward flight operations section to track the download, assembly and test flights of 92 rotary wing aircraft resulting in a successful transition from stateside to combat operations. Meticulously documented, tracked and distributed daily, weekly and monthly government correspondence reports and calendars that were utilized by all levels of the department. Effectively received, processed and disseminated critical information in a timely and accurate manner utilizing various forms of communication equipment ensuring that aviation assets were always in the right place at the right time to support combat operations. Ensured that current standard operating procedures on the safe operation of aircraft, such as flight planning publications, operations publications, charts and maps and weather information was available to all aviators, crew members and other aviation operations specialists. Secured and conducted daily inventory of sensitive materials and issued mission essential equipment such as aircraft keys, fuel cards, publications, radios and survival kits to aviators and crew members Coordinated with other operations agencies, including the U.S. Air Force and the Honduran Military, to process cross-country and local flight plans and country clearances resulting in the safe transition for military aircraft crossing foreign country borders while overcoming language barriers in countries throughout the Central and South American regions. Trained new employees on proper government procedures, requirements and standards ensuring a smooth transition into new position. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Multi Channel Systems Operator & Maintainer

  • May 2002 - Jan 2007