Experience

Maryland Auto Insurance

• United States
• Insurance
• 100 - 200 Employee

• Front Desk Receptionist

  • Nov 2018 - Present

  Baltimore, Maryland Area



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Office Temporary

  • Jun 2018 - Oct 2018

  MAIF



Union Baptist Head Start

• Administrative Support Clerk

  • Sep 2017 - Dec 2017

  Baltimore, Maryland Area • Providing support through both administrative and clerical duties • Logging information on internal systems • Process and distribute incoming mail and post outgoing mail daily • Distribute or mail payroll checks/stubs • Assist in internal control of incoming and outgoing Head Start checks • Assist in maintaining Monthly nutrition reports, Volunteer Information Reports, and Monthly Copier Report • Maintain Head Start Forms • Other duties as required



Baltimore City Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Finance Office Support

  • Oct 2012 - Aug 2017

  Baltimore City, MD Office Support Clerk, Accounts Receivable • Provided excellent customer service during high call volume period by assisting with customer inquiries and follow-ups. • Processed high volume mail, including: customer statements, dun notices, and certified mail • Created and maintained customer files • Filed various Accounts Receivable documentation Office Clerk, Finance • Weekly oversee receptionist front desk of Finance Office, including greeting visitors and responding to… Show more Office Support Clerk, Accounts Receivable • Provided excellent customer service during high call volume period by assisting with customer inquiries and follow-ups. • Processed high volume mail, including: customer statements, dun notices, and certified mail • Created and maintained customer files • Filed various Accounts Receivable documentation Office Clerk, Finance • Weekly oversee receptionist front desk of Finance Office, including greeting visitors and responding to telephone and in person inquires • Assisted Finance personnel during audits and internal projects • Opened, sorted and distributed incoming messages, correspondence, and invoices • Provide invaluable support to the office, maintain customer files, compile relevant documents and entered information into internal databases, confirming the inclusion of important and correct information. File Clerk, Accounts Payable • Distributed incoming invoices and other documents to appropriate personnel • Filed processed incoming invoices • Pulled invoices for review as needed Show less



bravo health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• hr department clerk

  • Feb 2012 - Apr 2012

  • Greeted guests and directed them to the appropriate personnel • Consolidated various human resources documentation, including filing and maintaining personnel records in accordance with the Department of Human Resources’ policies and procedures • Maintained Microsoft Excel spreadsheets for departmental use • Maintained scheduling of various food vendors for weekly departmental lunches

• Accounts Payable File Clerk

  • Oct 2011 - Jan 2012

  Baltimore, Maryland Area • Sorted and filed medical and billing data according to company guidelines • Assigned, recorded, and stamped identification codes as applicable to incoming documentation • Perform general office duties including: typing, operating office machines, and sorting mail. • Verified check fund distribution for various clients (brokerage, patients, doctors) • Made telephone inquiries to acquire updated client information and instructing clients on action needed regarding • W9's and… Show more • Sorted and filed medical and billing data according to company guidelines • Assigned, recorded, and stamped identification codes as applicable to incoming documentation • Perform general office duties including: typing, operating office machines, and sorting mail. • Verified check fund distribution for various clients (brokerage, patients, doctors) • Made telephone inquiries to acquire updated client information and instructing clients on action needed regarding • W9's and their medical providers.



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Customer Service Rep

  • Sep 2002 - May 2010

  • Collaborated with Customer Care Manager to create strategic plans to enhance customer satisfaction • Provided employees with tools to maintain and increase service levels to both internal and external customers • Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures • Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management •… Show more • Collaborated with Customer Care Manager to create strategic plans to enhance customer satisfaction • Provided employees with tools to maintain and increase service levels to both internal and external customers • Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures • Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management • Recruited to provide top-notch service to both internal and external customers using professionalism and sensitivity • Assisted Manager in creating and updating training materials • Prepared monthly reports for Customer Care Supervisor • Received Customer Service Award for outstanding track record of positive customer feedback • Identified customer needs and fielded inquiries • Representative for several sites including: CareFirst, BGE and Constellation Energy Show less