Experience

Frontier Door & Cabinet

• Construction
• 1 - 100 Employee

• Purchasing Manager

  • Apr 2017 - Present



Watson

• United States
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• IT Manager

  • Mar 2007 - Apr 2016

  Customer Service • Provide Tier 1 and Tier 2 support for 75 workstations and 150 users • Primary support for all ERP issues and training Operations • Supervised a staff of 8 employees • Primary contact all technical vendors • Lead an ERP software selection team. Defined requirements and worked directly with vendors • Responsible for implementation of Order Entry, Engineering, Manufacturing, Bill of Materials, and dynamic engineering • Manage a $100,000 IT budget • Project manager for multiple IT projects including: o custom paperwork and label tool for manufacturing o engineering change requests and tracking software o server infrastructure upgrade o Wi-Fi coverage improvement • Member of the selection team for CRM software. Took over and completed implementation after project was behind schedule and over budget at 1 year • Managed the integration of Microsoft Dynamics CRM and Friedman Frontier ERP Show less



ezWireless LLC

• Information Technology & Services
• 1 - 100 Employee

• Sr. Network Engineer

  • Mar 2004 - Mar 2007

  Customer Service • Supported approximately 20 first-responder agencies in Wi-Fi and network configurations. • Supported 7 public-access city-wide networks • Supported the annual CSEPP readiness exercise • Provided engineering support for two other public-access regional Wi-Fi networks. Operations • Designed, implemented, and maintained a 700 sq. mile Wi-Fi network • Designed a regionalized public safety camera network for monitoring evacuation routes • Prototyped an dual radio Wi-Fi hotspot for patrol cars • Project manager for multiple Wi-Fi tower sites • Supervised a 4 person team that provided tower maintenance and technical support Press • ezWireless’s network was the cover story of the June 6, 2004 issue of Newsweek magazine. http://www.newsweek.com/wireless-world-128927 Show less



Benton Rural Electric

• Prosser, WA

• System Administrator

  • Jun 1998 - Dec 2002

  Customer Service • Provided telephone technical support for PowerNET dial-up customers. • Selected and installed two additional dial-up sites, to provide improved coverage for user base. • Improved network and dial-up uptime from 87% to 99.9% • Managed contract network and help desk support for a customer with over 1,000 workstations Operations • Engineered, designed and wrote a custom trouble reporting system • Project manager for ISP and local area network re-design and implementation. This included installing and setting up a BGP peered connection for enhanced reliability and uptime. • Converted network from mismatched equipment to a Cisco network • Help design and configure the proof of concept for Grant County fiber-to-the-home for both internet and television service • Supervised a 3 person team responsible for network engineering and tier 3 support Financial • Engineered, designed and co-wrote a ISP billing application • Turned a profit in just over 3 years – 5 years ahead of projected date. Show less