Experience

Pella of Oklahoma
• United States
• Construction
• 1 - 100 Employee
• Retail Sales Consultant

  • Sep 2021 - Present


Wireless Vision

• United States
• Telecommunications
• 700 & Above Employee

• Market Learning Center Manager

  • Aug 2020 - Sep 2021

  - Oversee execution of T-Mobile and Wireless Vision brand and operational standards. - Recruit, interview, and hire top talent for the organization on an on-going basis. - Follow-up with new hires on daily training modules. - Lead roleplay sessions to improve selling skills with new hires. - Manage daily activities of store operations to increase revenue and drive standards of excellence. - Oversee and manage store employees to create a viable customer experience. - Visual merchandising oversight to strengthen brand identity and drive sales. - Responsible for full operation of retail store, including opening, closing, staffing, service levels, cash, and inventory. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Development Manager - T-Mobile

  • May 2015 - Aug 2020

  - Managed accounts and helped drive T-Mobile’s indirect strategy across multiple store locations and dealers to meet or exceed business performance goals through observation, analysis, feedback, coaching, consultation, and influence. - Oversaw 15+ store locations within Tulsa and surrounding cities. - Developed professional relationships with district and store management to drive sales performance. - Supported local management and owners when opening new stores within the market. - Provided daily communication to store representatives to test their knowledge of current promotions and the latest marketing. - Supplied daily reporting and forecasting of individual store performance. - Conducted group and individual training in customer service and sales for experienced and new employees. - Performed monthly store audits over operation and sales performance to find areas of improvement. - Consulted on sales results, brand representation and operational readiness. Show less



Apple Inc.

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Business Specialist

  • Jul 2011 - Mar 2015

  - Resolved technical problems and issues for SMB clients to maintain customer retention. - Held sales presentations and briefings with potential and current accounts to discuss short and long-term goals, day to day productivity, and to troubleshoot any issues. - Worked with numerous business to help them incorporate Apple products in their day-to-day operations. - Trained and developed Extended Business Team employees: scheduled personal development sessions, sent out weekly communications, and set team goals. - Conducted group workshops for SMB clients to improve product knowledge. - Generated leads through sales calls to increase sales. - Informed customers of Apple product benefits that would help improve their current business processes. Show less