Experience

PARCLL

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Success Specialist

  • Feb 2022 - Jun 2022

  Vernon, California -Generate daily reports for the sales manager -Send in weekly shipment reports to supervisors and executives -Utilize Nebula to generate reports of shipments and use Excel to manage reports Improve package tracking efficiency by 10% and resolve client concerns -Generate any other miscellaneous reports and collect data for manager and supervisor when necessary -Instruct and mentor manager-in-training for basics in work and translations (Mandarin to English) -Carry on with… Show more -Generate daily reports for the sales manager -Send in weekly shipment reports to supervisors and executives -Utilize Nebula to generate reports of shipments and use Excel to manage reports Improve package tracking efficiency by 10% and resolve client concerns -Generate any other miscellaneous reports and collect data for manager and supervisor when necessary -Instruct and mentor manager-in-training for basics in work and translations (Mandarin to English) -Carry on with YunExpress USA duties as well as increased workload from Parcll Show less



YunExpress USA

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2021 - Jun 2022

  Vernon, California -Help customers answer general questions and locate shipment -Provide client support through our tracking website and internal team software (Nebula) -File claims of any missing packages when necessary -Process redelivery for returned shipments if necessary -Answer client inquiries and concerns via email and Freshdesk -Utilize Nebula to track and redeliver thousands of packages every month



BN-Link

• Customer Service Representative

  • Jan 2021 - Mar 2021

  El Monte, California, United States



Clever Care Health Plan

• United States
• Insurance
• 1 - 100 Employee

• Member Services Associate

  • Sep 2020 - Dec 2020

  -Helped 250+ prospective members or members with whatever questions they have about Clever Care's insurance plans -Helped visitors navigate Clever Care's website -Helped 100+ prospective members and members find doctors, specialists, etc. around their area -Looked up 100+ formulary drugs for prospective members and members -Communicated with brokers, agents, members, and prospective members and assisted them with whatever they needed through SnapEngage -100+… Show more -Helped 250+ prospective members or members with whatever questions they have about Clever Care's insurance plans -Helped visitors navigate Clever Care's website -Helped 100+ prospective members and members find doctors, specialists, etc. around their area -Looked up 100+ formulary drugs for prospective members and members -Communicated with brokers, agents, members, and prospective members and assisted them with whatever they needed through SnapEngage -100+ conversations Secondary: -Helped translate and interpret Mandarin speakers for our sales agent to help further answer any questions people might have about Clever Care's insurance plans. -Forward calls and messages to our sales agents if need be Show less



Asian American/Pacific Islander Resource Center

• United States
• Higher Education

• Business Administrator

  • Sep 2019 - Sep 2020

  University of California, Santa Cruz Business and Administration Intern -Assisted on editing for the Center’s weekly newsletter -Coordinated events with other clubs with Asian American/Pacific Islander emphasis -Created purchase orders for events and reconciled event actual purchases -Offer input on the posters and flyers -Assisted in hosting 10+ events throughout the school year, along with emceeing, and preparation, hosting, serving, and clean up.



PoCSC Sustainability Research

• Student Research Assistant

  • Apr 2020 - Jun 2020

  Santa Cruz, California -Did critical research about the intersectionality between race, class, and environmental inequalities -Went to meetings to talk about said research -Bounced ideas off of colleagues to create infographics papers



Korean American Student Association (KASA)

• United States
• 1 - 100 Employee

• Intern

  • Mar 2019 - Jun 2019

  Santa Cruz, California Helped the current officers of the club with, but not limited to: -Spreading word of upcoming events hosted and created by Korean American Student Association - Create Google Documents and Slides for the club -Facilitate meetings if need be -Share ideas and improvements that can be brought upon the club



Baytree Bookstore

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Shipping Receiving Clerk

  • Jun 2018 - Aug 2018

  UC Santa Cruz Handled inner store operations such as, but not limited to receiving shipment of books, shipping, and e-commerce of college apparel and supplies; shipped over 200 items and apparels Assisted students to find respective books and course textbooks Provided status of shipment on books and apparel Stocked and moved textbooks

• Textbook Management and Advisor

  • Jun 2018 - Aug 2018

  University of California, Santa Cruz Handled textbook sector operations such as, but not limited to: -Moving textbook to sales floor and placing books alphabetically (class code) -Matching textbooks to corresponding class -Helping students find textbooks for classes -Calling and buying textbooks from respective purveyors



Youji: Fresh Rolls Wine & Tea

• United States
• Restaurants

• Barista

  • Jul 2017 - Jan 2018

  San Jose, California Multi-tasked multiple store operations such as, but not limited to: Managed inventory and food preparation Performed daily cash management and reconciled sales to the till amount.



Zumiez

• United States
• Retail
• 700 & Above Employee

• Store Team Member

  • Jul 2017 - Sep 2017

  San Jose, California Handled multiple store operations such as, but not limited to: Restocking clothes and apparel Folding clothes to be put on display Clean up and closing store Refold and replace apparel if need be



Sno-Crave

• Food and Beverage Services
• 1 - 100 Employee

• Server Host

  • Jun 2016 - Jul 2016

  Cupertino, California Handled multiple store operations such as, but not limited to: -Serving Food -Closing Checks -Taking Orders -Cleaning the restaurant such as wiping tables, moping, sanitizing the restroom