Experience

Sodexo - Youngstown

• United States
• Construction
• 100 - 200 Employee

• Manager, Desktop Support and System Administration

  • Jan 2018 - Present

• Sr. Desktop Support Specialist

  • Nov 2016 - Jan 2018

  Provides second & third-tier support to end users for either PC, server or applications and hardware.Server and system administration including VMWare, Avaya, and Veeam.Handles problems that the first-tier of help desk support is unable to resolve.Support and maintain corporate IT systems including computers, hardware/peripherals, and applications, such as MS Office, Windows, VMS, IBM Client for Windows, etc.Assist Senior IT Staff in performing specialized tasks and projects, such as: software installs, new system implementations, etc. Show less

• Desktop Support Analyst

  • Sep 2013 - Nov 2016

  Troubleshooting and Maintenance on all PC/Laptops and Office equipment for over 500 usersCreate and maintain Images using Acronis and similar softwareExchange, email creation and Employee setup in Active DirectoryGroup Policy Creation, Network shared Folder Creation/PermissionsAvaya Phone configuration through Avaya Site Administrator (VOIP)Server Maintenance and troubleshooting through VMware VSphereCreation and setup of Citrix DesktopsCompany migration from Windows 7 and 8 to Windows 10Setting up Mobile devices to network and Exchange email accountsNetwork troubleshooting and configuration (Cisco) Show less



Youngstown State University

• United States
• Higher Education
• 700 & Above Employee

• Computer Systems Technician

  • Jan 2009 - Sep 2013

  Computer Labs Troubleshooting and Maintenance Office Equipment Troubleshooting and Maintenance Helping Fellow Students with Computer Related Problems Computer Labs Troubleshooting and Maintenance Office Equipment Troubleshooting and Maintenance Helping Fellow Students with Computer Related Problems