Brandon Kurz
Covid-19 Vaccination Appointment Coordinator at Alaska Department of Health and Social Services- Claim this Profile
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Bio
Experience
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Alaska Department of Health
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United States
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Government Administration
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1 - 100 Employee
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Covid-19 Vaccination Appointment Coordinator
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Jan 2021 - Present
Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner. Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives .Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient’s Electronic Health Record as appropriate). Maintain accurate and comprehensible documentation of caller’s needs in the patient’s EHR. Uses appropriate resources available to provide general information to patients as needed.
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Contact Tracer
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Oct 2020 - Present
Connect at-risk COVID-19 positive patients and people in quarantine to community resources. Call contacts of newly-diagnosed patients. Communicate with contacts in a professional and empathetic manner. Collect and record information on symptoms into the CRM. Provide contacts with approved information on state/local quarantine procedures, and, if appropriate, refer them to testing according to protocol. Follow scripts to inform contacts about the importance of quarantine, and what to do if symptoms develop. Maintain daily contact with the supervisor. Exhibit a professional, positive attitude and work ethic. Excellent interpersonal skills; ability to interact professionally with culturally diverse individuals during a time of crisis and distress. Ability to show empathy to distressed individual. Excellent organizational and communication skills. Critical thinking and sound judgment required. Handle confidential information with discretion and professionalism. Proficiency requirements: PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and mobile devices.
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Air National Guard Recruiting
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Armed Forces
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700 & Above Employee
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Structural Civil Engineer
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Jun 2016 - Present
Manages, constructs, repairs, and modifies structural systems and wooden, masonry, metal, and concrete buildings. Fabricates and repairs components of buildings, utility systems, and real property equipment. Ensures compliance with environmental regulations. Manages, constructs, repairs, and modifies structural systems and wooden, masonry, metal, and concrete buildings. Fabricates and repairs components of buildings, utility systems, and real property equipment. Ensures compliance with environmental regulations.
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Education
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2019 - 2025
Arizona State University
Bachelor's degree, Geographic Information Science -
2018 - 2020
CPR/AED
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2016 - 2019
Community College of the Air Force
Associate's degree, Construction Technology -
2016 - 2017
Naval Construction Battalion Center
Civil Engineering, Construction Engineering -
2016 - 2016
Alaska Works Partnership
OSHA 30, Occupational Safety -
2013 - 2013
Defense Acquisition University
Contractor Officer Reprehensive -
2006 - 2006
Army Logistics University - College of Professional and Continuing Education
Basic Leader Course -
2005 - 2005
Army Logistics University - College of Professional and Continuing Education
Manager Development Course -
2005 - 2005
Army Logistics University - College of Professional and Continuing Education
Supervisor Development Course -
2000 - 2001
Withlacoochee Technical Institute
Residential Electrician, Interior Electricity
Community
