Experience

Sapphire Digital, part of Zelis

• United States
• Software Development
• 100 - 200 Employee

• Manager, Implementation Services

  • Aug 2022 - Present



Icario

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Manager, Implementation

  • Feb 2021 - Aug 2022

  - Manage, coach, and develop a team of implementation managers who work directly with clients, delivering excellent & predictable client implementation. - Collaborate with clients and leadership across the organization to problem solve pain points that are impacting our delivery. - Manage team priorities and project assignment to balance and better maximize utilization of team. - Played an integral part in scaling a healthcare implementation team from 31 launches in 2017 to 244 in 2021. Established implementation methodology, processes, and best practices. - Established transparent organizational reporting for launches, program metrics, and incidents impacting client relationships Show less



NovuHealth

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Senior Client Delivery Manager

  • Oct 2016 - Feb 2021

  - Led implementations for a multi-channel consumer engagement platform (Activate) for member base. - Responsible for all aspects of implementations for client programs. Managed projects and defined project scope, timelines, and costs. - Collaborated with cross functional teams, advocating for client needs and requests. - Led implementations for a multi-channel consumer engagement platform (Activate) for member base. - Responsible for all aspects of implementations for client programs. Managed projects and defined project scope, timelines, and costs. - Collaborated with cross functional teams, advocating for client needs and requests.



Mediture

• United States
• Software Development
• 1 - 100 Employee

• Implementation Analyst

  • Jul 2016 - Oct 2016

  - Managed and optimized the implementation of Mediture’s financial product suite (TruChart) - Designed customer-specific workflows, manage system configuration, and data loads - Conducted web-based and on-site training sessions for Mediture clients - Analyzed trends in customer use of TruChart to develop recommendations for optimizing workflows and streamlining operations - Created standardized processes and workflows for implementation of TruChart - Managed and optimized the implementation of Mediture’s financial product suite (TruChart) - Designed customer-specific workflows, manage system configuration, and data loads - Conducted web-based and on-site training sessions for Mediture clients - Analyzed trends in customer use of TruChart to develop recommendations for optimizing workflows and streamlining operations - Created standardized processes and workflows for implementation of TruChart



Healthland

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Implementation Consultant

  • Jul 2014 - Jun 2016

  - Traveled nationwide (up to 70%) to provide client-facing support through the financial software suite for Heathland’s fully integrated EHR software, Centriq. - Advised hospital executives on Financial Management Software functionality. Included Payroll, Time & Attendance, Human Resources, General Ledger, Cash Management, and Accounts Payable applications. - Conducted web-based and on-site solution training, workshops, and software support. - Mentored fellow consultants on software functionality and workflow. - Reviewed purchase agreements, crafted project schedules, assigned tasks to consultants, and ensured projects were completed on time, on budget, and within scope. Show less



Affinity Plus Federal Credit Union

• United States
• Banking
• 400 - 500 Employee

• Member Advisor

  • Aug 2013 - Jun 2014

  - Assist members with creative financial solutions tailored to each member to better their financial situation - Advise members on financial planning investments in order to create a solid financial foundation - Advise members in budgeting and rebuilding credit history - Originate, underwrite, and close consumer loans - Create and maintain relationships with members founded on trust. - Assist members with creative financial solutions tailored to each member to better their financial situation - Advise members on financial planning investments in order to create a solid financial foundation - Advise members in budgeting and rebuilding credit history - Originate, underwrite, and close consumer loans - Create and maintain relationships with members founded on trust.