Marketing Communications Coordinator

• May 2023 - Present

Server - Trattoria Il Mulino

• Feb 2022 - Apr 2023

• Served 70+ guests nightly in a high-end restaurant on lower Broadway, using strong interpersonal and organizational skills to foster genuine relationships and create memorable guest experiences • Regularly achieved highest per-night wine and chef’s special sales by maintaining detailed menu knowledge and providing thoughtful recommendations tailored to guests’ specific needs • Acquired superior sales tactics to boost check average to $75 per person and promote a 25% increase in revenue from 2021 • Orchestrated successful catering events for up to 150 guests through construction of banquet event orders and execution of timely five-course meal, further boosting restaurant reputation and establishing repeat business • Collaborated with 50+ team members to provide exceptional tableside food and beverage service by anticipating guests’ requests and promptly troubleshooting concerns, resulting in consistent positive feedback and overall guest satisfaction Show less

Server

• Apr 2019 - Feb 2022

• Increased efficiency and store revenue by perfecting a 40-minute average table time, resulting in a 30% increase of guests served and a major boost of overall sales • Performed multiple tasks to include restocking, cleaning of dining room and service stations, and mastering of POS system • Perfected careful and universal communication skills to build guests’ trust and accurately cater to their specific needs • Assisted in onboarding 20+ new staff members through education of service strategies, menu knowledge and essential job duties; continued to serve as a mentor after training concluded Show less

Communications Intern

• Jan 2021 - May 2021

• Assisted in daily admin responsibilities of the multifaceted publicity firm for clients across a variety of media landscapes • Curated media lists to build an appropriate network of writers and publications specific to each client • Constructed pitches seeking client media coverage, resulting in higher number of placements and interviews attributing to greater overall media presence • Monitored client exposure through public relations software like Muck Rack to compile, format and organize media clippings into appropriate coverage reports • Completed media research projects to aid in client onboarding and pitch construction Show less

New Student Orientation (Govs R.O.W.) Leader

• May 2018 - Sep 2019

• Answered general college and university-specific questions from students and parents during panel interviews and one-on-one meetings, serving as a first-hand resource to new members of the campus community • Aided in the registration process by helping 200+ students choose appropriate courses for their specific field of study • Maintained detailed knowledge on campus departments, resources, events/activities and 100+ student organizations to promote and share with upcoming students and their families • Worked closely with Office of Admissions staff to prepare campus programming and events Show less

Retail Sales Associate

• Oct 2018 - Apr 2019

• Crafted leading customer service tactics by initiating conversations with customers, identifying their needs and guiding them towards specific products to promote greater number of sales • Provided relevant recommendations and suggestions to customers, cultivating relationships with frequent store visitors to offer personalized design advice • Performed all opening/mid-shift/closing duties while still managing cash register and engaging with clientele • Crafted leading customer service tactics by initiating conversations with customers, identifying their needs and guiding them towards specific products to promote greater number of sales • Provided relevant recommendations and suggestions to customers, cultivating relationships with frequent store visitors to offer personalized design advice • Performed all opening/mid-shift/closing duties while still managing cash register and engaging with clientele