Experience

Arbor Day Foundation

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Supporter Relationship Manager

  • ‏يونيو 2022 - - الحالي



ALLO Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Business Customer Service Team Lead

  • ‏أبريل 2021 - ‏يونيو 2022

  Serve as a Subject Matter Expert in first level technical troubleshooting of telecommunications equipment to support a team of twenty business CSR and act as the first point of escalation for elevated customer calls. Develop reports and statistics on team KPI metrics and report results to Supervisors/Management. Monitor daily call volume, call queue availability of agents, coach to deficiencies in teammate performance and assist with hiring of new CSRs. Serve as a Subject Matter Expert in first level technical troubleshooting of telecommunications equipment to support a team of twenty business CSR and act as the first point of escalation for elevated customer calls. Develop reports and statistics on team KPI metrics and report results to Supervisors/Management. Monitor daily call volume, call queue availability of agents, coach to deficiencies in teammate performance and assist with hiring of new CSRs.



Crete Carrier Corporation

• United States
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Strategic Account Manager

  • ‏مايو 2020 - ‏أبريل 2021

  Manage nationwide accounts and coordinate between our operations department, corporate transportation specialists, and shippers and receivers to ensure continued growth of assigned accounts.

• Operations Associate

  • ‏مايو 2018 - ‏مايو 2020

  I grew books of business in three Midwestern freight regions and dispatched and managed boards of 60-80 drivers.



Zoetis Inc.

• United States
• Legal Services
• 1 - 100 Employee

• Laboratory Technician

  • ‏يونيو 2016 - ‏مايو 2018

  Use GLP's, GMP's, and CFR's to produce bulk viral antigen for vaccine production of farm and companion animals. Use GLP's, GMP's, and CFR's to produce bulk viral antigen for vaccine production of farm and companion animals.



GNC

• United States
• Retail
• 700 & Above Employee

• Associate Sales Representative

  • ‏يوليو 2015 - ‏يونيو 2016

  Sell merchandise to customers while demonstrating superior product knowledge and communication skills. In this role I was also responsible for store closing and accounting for monetary transactions for the store at the end of the day. Sell merchandise to customers while demonstrating superior product knowledge and communication skills. In this role I was also responsible for store closing and accounting for monetary transactions for the store at the end of the day.

• Processing Assistant Manager and Fulfillment Specialist

  • ‏ديسمبر 2013 - ‏يونيو 2016

  Assist in managing the seasonal PEAK processing team, process and scan incoming member correspondence, renewals and donations. Fulfillment of transmittal requests for publications and collateral goods for members while keeping current with UPS, USPS, and other outside vendor policies for shipping. Assist in managing the seasonal PEAK processing team, process and scan incoming member correspondence, renewals and donations. Fulfillment of transmittal requests for publications and collateral goods for members while keeping current with UPS, USPS, and other outside vendor policies for shipping.