Experience

Fusion Risk Management

• United States
• Software Development
• 200 - 300 Employee

• Solution Lead

  • Jan 2021 - Present

  Chicago, Illinois, United States

• Senior Business Analyst I

  • Aug 2019 - Present

  United States

• Business Analyst

  • Jan 2016 - Present

  - Requirements gathering / Application Development - Analyze client data and assist with data structuring to drive efficiency. - Demo configuration(s)/build(s) to clients & prospects - Create training curriculum & provide documents for end users & administrators - Coordinate client facing meetings, provide action items & summary notes every session - Specialized in Emergency Notification System API connection / Business Continuity / IT Disaster Recovery & SHIELD Platform… Show more - Requirements gathering / Application Development - Analyze client data and assist with data structuring to drive efficiency. - Demo configuration(s)/build(s) to clients & prospects - Create training curriculum & provide documents for end users & administrators - Coordinate client facing meetings, provide action items & summary notes every session - Specialized in Emergency Notification System API connection / Business Continuity / IT Disaster Recovery & SHIELD Platform Encryption projects. - Being a team player



Grubhub

• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2014 - Sep 2015

  111 W. Washington ave. - Work both restaurant and customer related issues regarding orders. - Adjust/fix Restaurant's website with their menus, prices, delivery range, and account information - Offer peer training to new members and know multiple information tools/systems. - Handle issues via phone calls, chats, and emails.



HomeDepot

• Order Management Specialist

  • Aug 2013 - Nov 2014

  - Managed customer and contractor orders ranging from $5 - $20,000. - Daily inventory management including checklist of all order POs, damage checks, and verification in the store system. - Picked and stored orders made by customers and contractors in-store or online, including packaging and labeling. - Offered customer assistance and conflict resolution to both customers and contractors