Experience

ZL Tech

• United States
• Software Development
• 100 - 200 Employee

• IT Manager

  • Jan 2022 - Present

• IT Administrator

  • Apr 2015 - Jul 2023

  ● Installing, configuring, and operating production infrastructure and networking systems (e.g. firewalls, switches, routers, domain controllers, Exchange, file servers, etc.)● Responsible for administering, patching, upgrading, and troubleshooting all servers and network devices.● Maintaining all hardware devices including desktops, laptops, printers, VM servers, and peripherals while documenting all assets with asset management software including those distributed to users ensuring zero equipment loss.● Increase processing workflow efficiency through deployment of virtual environments both at HQ and remote datacenters, and appropriately allocating resources to users.● Fulfilling all internal IT requests, providing support with installation of software and hardware, while extending IT assistance to remote users both domestically and globally in India, Japan, and Canada.● Scheduling and creating multiple backup layers for business critical functions to ensure 0% data loss in case of emergency.● Spearheading various IT improvement projects to heighten resource quality, availability, and security.● Assisting in IT resource procurement by researching and sourcing appropriate assets to influence smart purchasing decisions by providing informed suggestions.● Planned new user onboarding including resource assignment, asset setup, and compliance/usage training on best practices. Show less



SuperBiiz.com

• San Francisco Bay Area

• Systems Build Consultant

  • Sep 2014 - Apr 2015

  ● Worked closely with the assembly team to ensure parts compatibility of all PC and server orders placed. ● Provided customers with thorough recommendations and suggestions based on their needs, increasing customer satisfaction and repeat business. ● Assisted the customer service team by providing technical support for existing customers. ● Worked closely with the assembly team to ensure parts compatibility of all PC and server orders placed. ● Provided customers with thorough recommendations and suggestions based on their needs, increasing customer satisfaction and repeat business. ● Assisted the customer service team by providing technical support for existing customers.



City of Santa Cruz

• San Francisco Bay Area

• IT Intern

  • Jul 2013 - Sep 2014

  ● Assisted the Internal Services division in the IT department at the City of Santa Cruz. ● Completed a myriad of IT helpdesk tasks and worked closely with other departments to assess, diagnose, and remedy city-wide technology issues. ● Engaged in large scale projects involving working with clients to maintain a smooth and comprehensive work environment. ● Increased workflow efficiency by imaging and deploying new PCs city-wide. ● Assisted the Internal Services division in the IT department at the City of Santa Cruz. ● Completed a myriad of IT helpdesk tasks and worked closely with other departments to assess, diagnose, and remedy city-wide technology issues. ● Engaged in large scale projects involving working with clients to maintain a smooth and comprehensive work environment. ● Increased workflow efficiency by imaging and deploying new PCs city-wide.



University of California, Santa Cruz

• San Francisco Bay Area

• IT Consultant

  • Sep 2012 - Jun 2014

  • Worked in Various computer labs around campus. Helped students and faculty with software and hardware needs. • Made sure the labs ran smoothly and took necessary actions to remedy issues within the lab. • Worked in Various computer labs around campus. Helped students and faculty with software and hardware needs. • Made sure the labs ran smoothly and took necessary actions to remedy issues within the lab.