Experience

GoGuardian

• United States
• E-Learning Providers
• 400 - 500 Employee

• Strategic Customer Success Manager

  • Jun 2018 - Present

  El Segundo, California, United States

• Technical Support and Onboarding Specialist

  • Apr 2017 - Jun 2018

  Resolve customer concerns and escalations through calls, emails, and live chat while maintaining personal 98% CSAT Onboard and build relationships with new customers through video/phone conferencing Manage a portfolio of customer goals for analysis and product adoption Collaborate with Sales, Customer Success, and Engineering teams to ensure customer satisfaction Create wireframes for the redesign of Help Center website and develop new learning content



TUSTIN UNIFIED SCHOOL DISTRICT

• United States
• Education Management
• 300 - 400 Employee

• Elementary School Teacher

  • Sep 2015 - Sep 2017

  Tustin, CA Designed and implemented a differentiated curriculum Compiled student work to display and organize for Open House Create engaging lessons, which allow the students to interact with their learning Utilized SMARTboard, PowerPoint Presentations, iPads, and various media into the lessons Communicated with students, parents, school administration, and colleagues



Disneyland Resort

• United States
• Entertainment
• 700 & Above Employee

• Customer Service Trainer

  • Jan 2013 - Apr 2017

  Anaheim, CA Communicated with other members of the Disneyland Leadership Team Trained colleagues to provide exceptional customer service to global visitors Actively interacted with customers to ensure their visit was pleasant and memorable Ensured daily setup and breakdown for events is done efficiently



Placentia-Yorba Linda Unified School District

• United States
• Education Administration Programs
• 700 & Above Employee

• Elementary School Teacher

  • Sep 2014 - Jul 2015

  Anaheim, CA