Experience

Persimmony Software

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2023 - Present

  Persimmony International, Inc. has been developing software solutions for education, government and healthcare organizations since 1994 and data management solutions specific to First 5 since 2003. The organization’s core competency is to develop and deploy easy-to-use Internet-based data management solutions. Persimmony's First 5 data systems store and track the comprehensive data requirements of service providers, county commission staff, evaluators, and the state. Persimmony data solutions are known for their easy-to-use interface, robust SQL back-end database, and rich programming that marries the two with an unlimited number of reports and charts to ensure that users can ‘get data out of the system’ just as easy as they can ‘enter data into the system. Show less



Paradox

• United States
• Software Development
• 400 - 500 Employee

• Client Success Manager

  • Mar 2022 - Sep 2023

  • Collaborate with all key stakeholders including a variety of client teams and internal teams to achieve success in all phases of client journey. • Ensure Paradox clients reach the maximum return on their investment by staying informed about software enhancements and opportunities to optimize their solution. • Facilitate quarterly business reviews and strategize with clients on how to improve both the candidate and user experiences through expansion opportunities, story telling with data and process improvement. • Support the implementation team wherever needed, including acting as a project manager and consultant to successfully complete projects in a timely manner. • Facilitate recurring meetings with clients to continually strategize, discuss updates and problem solve in real time. • Operate as a liaison and true partner with my assigned clients to provide them with the best experience possible. Show less



Slingshot by Pronto BPO

• United States
• Consumer Services
• 1 - 100 Employee

• Manager, Client Implementations, Slingshot by WorkWave (Post Acquisition)

  • Jan 2022 - Mar 2022

  • Managed the implementation team through the acquisition of Slingshot by WorkWave and saw through a proper restructure of my department• Facilitated and implement new client billing processes with WorkWave finance and legal team leaders• Helped establish client refunds and billing processes for clients that were using multiple WorkWave products as WorkWave acquired 3 companies in 2021 who all shared customers• Heavily consulted with WorkWave product and development teams to establish integrations for the Slingshot platform with PestPac, RealGreen, and gravity forms/wordpress• Assisted in the creation of the new client handoff process from AE to AM for new Slingshot clients• Collaborated with the product team to educate client support, sales, account management, and implementation teams about new product updates and features• Consulted with leadership on a swift handoff of my responsibilities to the new managers who would be learning and absorbing my role's functions Show less

• Manager, Client Implementations (Sold to WorkWave)

  • Jul 2020 - Jan 2022

  • My team implemented omni-channel communication software, CRM integrations, contact center scripting software, VoIP systems and more• Accountable for and oversaw 50+ implementation projects at a time• 5 direct reports (Implementation Managers)• Analyze and report on team progress using data during weekly leadership meetings• While with Slingshot, I personally implemented 175+ client solutions of all sizes (SMB, Major/Mid-Market and Enterprise) and have oversaw 350+• With the support of other key stakeholders, I led the efforts to establish and refine implementation processes which included hiring and essentially building the implementation team from the ground up Show less

• Senior Implementation Specialist

  • Mar 2020 - Jul 2020

• Implementation Specialist

  • Sep 2019 - Mar 2020

• Team Lead

  • Jul 2019 - Sep 2019

• Sales Representative

  • Feb 2019 - Jul 2019



Clear Home

• United States
• Consumer Services
• 1 - 100 Employee

• Account Creations Supervisor

  • Feb 2018 - Feb 2019

  • Directly managed and trained two teams at one time (Account Creation and Warranty Sales/Upgrades Teams) totaling ~20 Agents• Played a major role in creating processes and establishing new teams as new communication and entertainment products and services were released by AT&T, DirecTV, ViaSat, CenturyLink, Vivint, etc.• Helped train entire Service Center (2 locations) on new products and services.• Took escalated calls from the call floor from regional executives and sales representatives in the field to ensure their customers’ needs were met.• Worked closely with Regional Executives in the field to ensure new accounts were pushed through as needed. Show less

• Customer Support Specialist

  • Oct 2017 - Feb 2018



United States Department of the Army

• United States
• Government Administration
• 700 & Above Employee

• Infantry Soldier

  • 2009 - 2015

  • E-4, Infantryman (11B), 158th Infantry, Arizona Army National Guard • Adopted a highly motivated mindset, technical thought process, attention to detail and a hunger to attack difficult situations with confidence • Expert marksman, top performance in PT and highly skilled in the field with the ability execute at a high level in stressful and complex training exercises • Served in the 158th Infantry in the Arizona National Guard. Trained in battlefield tactics and combat operations from seasoned Veterans and some of the highest functioning men I have met in the civilian and Military Sector • Airborne Operations qualified and Grenadier Rifleman • Served 1 year in Utah and the other 4+ in Arizona (multiple units) • Selected top 3 candidates out of 200+ soldiers to attend Airborne School and completed training and received Airborne Operations Qualification • Graduated initial training with honors including but not limited to honor graduate in AIT and high PT awards • Honorable Discharge • Adopted and refined highly effective leadership and teamwork focused habits Show less



Zocdoc

• United States
• Internet Publishing
• 700 & Above Employee

• Sales Development Representative

  • 2014 - 2014

  • Inside Sales • Lead Generation • Completed up to 100+ cold calls per day • Established a tight dialing schedule targeting specific doctor and dental offices • Set appointments and closing calls for Account Executives to produce new revenue • Learned to stay organized on a calendar with follow up calls and building sales pipeline. • Inside Sales • Lead Generation • Completed up to 100+ cold calls per day • Established a tight dialing schedule targeting specific doctor and dental offices • Set appointments and closing calls for Account Executives to produce new revenue • Learned to stay organized on a calendar with follow up calls and building sales pipeline.