Brandon Van Egmond
Technical Support Engineer at LogRhythm- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Elementary proficiency
Topline Score
Bio
Stephen Partington
I would happily work with Brandon again, he has a strong work ethic and will take the extra time to do what is right for the customer and weigh that against the needs of the company and this is a delicate balance that he handled well. He has also demonstrated good flexibility and excellent learning capacity moving from memory support to supporting whole systems from servers to desktops to notebooks. All of this combined with 0 customer satisfaction issues or complaints made Brandon an excellent co-worker.
Julius Beard
Brandon is a skilled IT professional with a solid technical pedigree. His progression from support to system administration is a testament to his fundamental understanding of technology coupled with an ability to communicate naturally in business and social terms. He'll prove himself a valuable asset to any organization. In the near future, I imagine he'll be leading and managing his own teams. Hopefully our paths will cross again soon!
Stephen Partington
I would happily work with Brandon again, he has a strong work ethic and will take the extra time to do what is right for the customer and weigh that against the needs of the company and this is a delicate balance that he handled well. He has also demonstrated good flexibility and excellent learning capacity moving from memory support to supporting whole systems from servers to desktops to notebooks. All of this combined with 0 customer satisfaction issues or complaints made Brandon an excellent co-worker.
Julius Beard
Brandon is a skilled IT professional with a solid technical pedigree. His progression from support to system administration is a testament to his fundamental understanding of technology coupled with an ability to communicate naturally in business and social terms. He'll prove himself a valuable asset to any organization. In the near future, I imagine he'll be leading and managing his own teams. Hopefully our paths will cross again soon!
Stephen Partington
I would happily work with Brandon again, he has a strong work ethic and will take the extra time to do what is right for the customer and weigh that against the needs of the company and this is a delicate balance that he handled well. He has also demonstrated good flexibility and excellent learning capacity moving from memory support to supporting whole systems from servers to desktops to notebooks. All of this combined with 0 customer satisfaction issues or complaints made Brandon an excellent co-worker.
Julius Beard
Brandon is a skilled IT professional with a solid technical pedigree. His progression from support to system administration is a testament to his fundamental understanding of technology coupled with an ability to communicate naturally in business and social terms. He'll prove himself a valuable asset to any organization. In the near future, I imagine he'll be leading and managing his own teams. Hopefully our paths will cross again soon!
Stephen Partington
I would happily work with Brandon again, he has a strong work ethic and will take the extra time to do what is right for the customer and weigh that against the needs of the company and this is a delicate balance that he handled well. He has also demonstrated good flexibility and excellent learning capacity moving from memory support to supporting whole systems from servers to desktops to notebooks. All of this combined with 0 customer satisfaction issues or complaints made Brandon an excellent co-worker.
Julius Beard
Brandon is a skilled IT professional with a solid technical pedigree. His progression from support to system administration is a testament to his fundamental understanding of technology coupled with an ability to communicate naturally in business and social terms. He'll prove himself a valuable asset to any organization. In the near future, I imagine he'll be leading and managing his own teams. Hopefully our paths will cross again soon!
Credentials
-
MS: Windows 7, Configuring
MicrosoftDec, 2015- Sep, 2024 -
MS: Windows 7, Enterprise Desktop Support Technician
MicrosoftDec, 2015- Sep, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftApr, 2012- Sep, 2024 -
MCSA: Windows 7
MicrosoftApr, 2012- Sep, 2024 -
MCITP: Enterprise Desktop Support Technician on Windows 7
MicrosoftJul, 2011- Sep, 2024 -
MCTS: Windows 7, Configuration
MicrosoftJul, 2011- Sep, 2024
Experience
-
LogRhythm
-
United States
-
Computer and Network Security
-
400 - 500 Employee
-
Technical Support Engineer
-
Apr 2018 - Present
-
-
-
Boulder Medical Center, P.C.
-
United States
-
Medical Practices
-
100 - 200 Employee
-
Systems Administrator I
-
Feb 2018 - Apr 2018
◊ Team Member: VMware | Citrix | Nimble | Knowledge Base Creation | Group Policy | Exchange◊ Team Lead: Windows 10 Image & Patching | Desktop Equipment Selection | End User Deployment◊ Project Team Member: Network Redesign | Security | Monitoring | Ticket System | Call Flow◊ Remote Support using RDP & Solarwinds Dameware + train other team members in use◊ Provide Tier 2 Support: Applications, Notebooks, Telecom, Printers, Remote Access, Mobile◊ Create documentation to support building a cross functional IT Team◊ Part of the on-call rotations based on the needs of the medical center◊ Support Dell/Lenovo/HP/Apple/Panasonic Desktop Environment◊ Printer Support (Konica-Minolta)
-
-
Desktop Support Technician I
-
May 2017 - Feb 2018
◊ Provide Tier 1 Support: Applications, Notebooks, Telecom, Printers, Peripherals, Mobile Devices◊ Support On-Site Infrastructure Operations: Backup Tapes, Data Center, Network◊ On teams for: Data Center, Desktop Imaging, Network Connections, Cisco Telecom◊ Monitor Citrix Director Console daily for issues◊ Monitor IT Environment in Nagios daily for service interruptions◊ Cisco Unity Connection Administration Console◊ Set Up & Support 30 Person EMR Training Lab◊ Learning VMware vSphere Hypervisor & Citrix Studio with senior administrators◊ Research & Purchase equipment based on end user/environment needs◊ Travel to remote sites as needed◊ Part of the On-call rotation for after hour support needs◊ Conference Room Support: Telecom/Audio/Video
-
-
-
LSI Corporation
-
United States
-
Systems Administrator I
-
Oct 2011 - Aug 2014
◊ Primary IT contact for the Longmont IT Infrastructure (On Call) ◊ Handled emergency situations including HVAC failures, ISP outages, IT Equipment failures ◊ On teams for: Desktop | SCCM OS Patching | MDT | Knowledge Base Reviews ◊ On projects for: Anti-Virus | Cloud Backup | Device Control ◊ Create documents for the end user community to understand IT processes ◊ Provide Support for Tier 2 IT Issues ◊ Support End Users: executives, sales, engineering, conferences, marketing, legal, administrative ◊ Support on site Printing Equipment (Konica-Minolta/HP) including plotters ◊ Support on site Data Center ◊ Support on site Engineering Labs with custom builds ◊ Support on site Conferencing and Video Conferencing Equipment (Cisco-Tandberg) ◊ Support on site Telecom (Nortel/Cisco) ◊ Support on site LAN/WAN/Telecom patching requirements ◊ Support Dell/Lenovo/HP/Apple Notebook/Desktop Environment ◊ Support Android & iOS Mobile Devices
-
-
-
Syncroness
-
United States
-
Industrial Machinery Manufacturing
-
1 - 100 Employee
-
Information Technology Intern
-
Nov 2008 - Feb 2009
◊ Emergency recovery of systems: Down RAID Array, Failed RAID controller, OS Updates, AD ◊ Install, configure, and deploy Dell PowerEdge 2950 Exchange server with Server 2008 & Hyper-V ◊ Image, deploy, and inventory of Dell Latitude Notebooks ◊ Shadow day to day responsibilities of Systems Administrator ◊ Emergency recovery of systems: Down RAID Array, Failed RAID controller, OS Updates, AD ◊ Install, configure, and deploy Dell PowerEdge 2950 Exchange server with Server 2008 & Hyper-V ◊ Image, deploy, and inventory of Dell Latitude Notebooks ◊ Shadow day to day responsibilities of Systems Administrator
-
-
-
Silicon Mountain Memory
-
United States
-
Computer Hardware
-
1 - 100 Employee
-
Technical Support
-
Jul 2007 - Sep 2008
◊ Worked with outgoing personnel to learn WidowPC support system ◊ Served as technical support lead for WidowPC (Gaming Systems) brand ◊ Developed tech support training program for new hires with corporate trainer ◊ Responsible for the training of tech support hires ◊ Wrote knowledge base case study support documents based on real scenarios ◊ Provided phone support for gaming notebooks, desktops, servers, NAS units ◊ Documented support cases from initial request to resolution ◊ Hands on repair & diagnostic of gaming notebooks & desktops ◊ Handled online support tickets from start to resolution ◊ Answered incoming support calls ◊ Customer service training seminar
-
-
Education
-
2003 - 2005
Riverside City College
Associate’s Degree, Associate in Science -
2003 - 2005
Riverside City College
Associate’s Degree, Associate in Arts
Community
