Advanced Solutions Engineer

• Nov 2006 - Present

Technical Customer Support/System Administrator

• Oct 2004 - Oct 2006

• Install and modify high end computer chassis • Assist the Sales Manager with sales and related paper work • Help clients with technical computer problems and advise proper chassis usage for server • Install and maintain company’s network Build in-house server and desktops including but not limited to, configurations and installation of operating systems • Install and modify high end computer chassis • Assist the Sales Manager with sales and related paper work • Help clients with technical computer problems and advise proper chassis usage for server • Install and maintain company’s network Build in-house server and desktops including but not limited to, configurations and installation of operating systems

Desktop Support/Consultant

• Feb 2000 - May 2002

• Provided students technical support for computer lab users on UNIX, Macintosh, and PC platforms in a 24/7 environment • Oversaw operations at Satellite and Central Labs during off-peak usage • Troubleshot Hardware, Software and printer problems • Recorded statistic usage and site inventory • Patrolled and maintained users proper lab etiquettes • Provided students technical support for computer lab users on UNIX, Macintosh, and PC platforms in a 24/7 environment • Oversaw operations at Satellite and Central Labs during off-peak usage • Troubleshot Hardware, Software and printer problems • Recorded statistic usage and site inventory • Patrolled and maintained users proper lab etiquettes

System Administrator and Webmaster

• Jun 2001 - Dec 2001

• Setup, configured, and managed Exchange servers • Migrated CC Mail to Exchange and troubleshot mail problems • Provided company with the utmost latest Software and Hardware equipments by staying abreast on computer technology and industry by maintaining a liaison relationship with computer vendors and businesses • Built and upgraded System Hardware and Software • Analyzed LAN/WAN network problems and provided a rapid turnaround time resolutions • Assisted in the development of company’s website Show less

Student Technical Assistant

• Feb 1999 - Sep 1999

• Assisted and provided students and faculty members with Hardware and Software support • Assisted and provided students and faculty members with Hardware and Software support

Systems Administrator

• Mar 1996 - Mar 1998

• Installed, configured, and managed Windows NT and Novell Servers • Performed administrative task in NT and Novell integrated environment • Built and upgraded System Hardware and Software • Installed, configured, and managed Windows NT and Novell Servers • Performed administrative task in NT and Novell integrated environment • Built and upgraded System Hardware and Software