Experience

A.S. Bryden and Sons (Trinidad) Limited

• Trinidad and Tobago
• Wholesale Food and Beverage
• 1 - 100 Employee

• Business Intelligence Specialist

  • May 2023 - Present

  Conducts research and makes recommendations on BI products, services and standards in support of procurement and development efforts Evaluates and selects database/data warehouse components, including hardware, relational database management systems, ETL software, metadata management tools and database design solutions Leads the integration efforts for merging BI platforms with enterprise systems and applications Develops the semantic layer, metadata, reports, and report definitions Designs, code, tests, and documents all new or modified BI systems, applications, and programs Assists in the design of databases and data warehouses to ensure interoperability with BI solutions Analyses user requirements and, based on findings, design functional specifications for BI front-end applications Produces ETL design guidelines to ensure a manageable ETL infrastructure for the BI system Designs and delivers end-user training and training materials; provide technical support as necessary Creates Management Views, reports that leverage the full feature set of BI to deliver information to meet user requirements with a focus on ease of use and intuitive navigation and use of best practices. Supports BI Architecture and server implementation. Supports any new installs and future upgrades within BI environments. Assists in the building and maintaining of BI Reporting system. Installs, configures, customizes and troubleshoots Business Intelligence tools and applications. Debugs, monitors and troubleshoots BI solutions Creates and deploys reports Writes relational and multidimensional database queries Configures, deploys and maintains database servers Show less



AA LAQUIS TRINIDAD LTD

• Trinidad and Tobago
• Hospitals and Health Care
• 1 - 100 Employee

• Information Technology Technician

  • Dec 2019 - Apr 2023

  IT Technician - Install and configure hardware and software components to ensure usability. Troubleshooting hardware and software issues. Microsoft SQL Server (201) -Create and modify Server Tasks, jobs and stored procedures required for Tableau Server and users. - Create, Modify and Delete SQL tables and views as required for adding VAI data to the SQL database and Tableau server. - Investigate discrepancies in data between the SQL server and VAI - Convert Company excel sheets AP, AR and TB to be Ported to the SQL server. - Update AP, AR, and TB Tables to the SQL server to be ported to Tableau Server - Plan and provide solutions related to SQL Server functionality and security. - Update SQL server’s antivirus and operating systems and ensure Server and services are operational. - Monitor Daily Jobs and tasks. Tableau Server -Create, Modify, and delete reports on the tableau server - Create and Modify GL financial-related reports in Tableau as required by user needs. - Manage user data access based on approvals. - Publish Data Sources from the SQL server to the Tableau server - Investigate discrepancies between data in VAI S2K and Tableau reports for users. - Advise Users on the Use of Tableau and to what extent data can be viewed - Monitor all Data extraction and workbook jobs. - Troubleshoot failed Tableau data extract and workbook failed jobs. Microsoft 365 admin centre Provide general 365 user support such as resetting passwords, adding, modifying, and disabling users. Perform Message Trace to confirm if emails were successfully delivered or received by users on request via the helpdesk Deploy multifactor authentication to users. Add a new domain to the 365 admin centre. Ad audit Monitor Active Directory Environment Azure Active Directory/On-premise Active Directory Monitor User logins through interactive login reports. Create and manage users and groups. Show less



Precision Point Caribbean

• Information Technology Support Specialist

  • Aug 2018 - Dec 2019

  ICT Support Specialist Precision Point (June 2019 - December 2019) ICT Support Specialist, (assigned to) Perenco ltd (Aug 2018 - June 2019)Opening of service tickets with a support group.Manage communication with the technical support group.Respond to emergency calls.Prepare, administer, and manage all SW & HW in the working area for each user in the company.Manage all the corporate standard applications within an enterprise.Assist all users with installed applications.Distribute, install and maintain all anti-virus applications for the company.Carry out all migrations, configurations and optimization procedures for all operating systems and applications in the company.Provide permanent solution service to any inconvenience reported by the users with the standard applications and products.Provide problem troubleshooting and solutions by detecting the source of the problem (its origin) and measuring the impact it may have on the users and networks.Manage all hardware and software for control, use and administration of licenses and warranties.Maintain and control the consumable stocks for office and clients.Install all standard and corporate hardware for the users.Manage hardware changes and upgrades for the users.Report problems and malfunctions to all the service and product vendors and conduct all necessary follow up to the reports until the problems or malfunctions are resolved or corrected.Perform all diagnostics necessary for PC’s, printers, and all peripherals.Detect and report all hardware needs for the users.Manage relocation of ICT equipment inside the companyProvide support to Offshore users Via Remote access. Show less

• Information Technology Product Specialist

  • Apr 2018 - Aug 2018

  Product Support Specialist (April 2018 – august 2018)Installing, configuring and perpetual maintenance of applications in various environments.Monitoring, maintaining, and documenting application configurations.Troubleshooting system and network problems in addition to providing and implementing relevant solutions.Support and document the roll-out of new applications.Manage user accounts and associated access within a domain environment.Test and evaluate new technologies to be used in-house and clients.Planning and undertaking scheduled maintenance upgrades and planned works.Support network by evaluating performance issues including availability, utilization, throughput, and latency.Developing and Implementing network policies and procedures. Planned, designed, implemented, and manage multiple concurrent infrastructure projects to support clients’ technical needs.Fielding incoming client requests in a courteous, professional manner.Documentation of all pertinent client information and the nature of the reported problem or issue.Prioritizing and scheduling of problems. Escalation of issues as per company protocols.Recording, monitoring, and documentation for actioned client requests; the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.Perform post-resolution follow-ups to client requests.Consulting with clients remotely or face-to-face to provide first-class support.Responding within agreed time limits to support requests.Develop and maintain procedural documentation and relevant reports for clients. Show less



Ministry of Tourism, Culture and the Arts- Trinidad and Tobago

• Trinidad and Tobago
• Public Policy Offices
• 1 - 100 Employee

• Information Technology Assistant

  • Jul 2015 - Jul 2017

  installation of software on computers performing backup security cameras/ system performing searches on a security system when requested Managing ministry key card system. (Door pass cards) Managing server-side user accounts for ministry. Repairing desktops and laptops for the ministry. (Hardware and software) Monitoring and managing anti-virus software. Performing checkups on all printers and troubleshooting printer issues. the monitoring of the Ministry’s ICT services and networking infrastructure. receiving and responding to incident reports and requests for help Assisting in daily backups. Assisting in the implementation of the SharePoint project. Preparing workstations for new or moving users. Troubleshooting any issues related to Microsoft office. Show less