Experience

eBryIT, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Information Technology Technician

  • May 2022 - Present

  -Set up hardware and install and configure software and drivers -Setting up or repairing computer hardware and other associated devices such as printers and scanners -Maintain and repair technological equipment (e.g. routers) or peripheral devices -Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.) -Manage security options and software in computers and networks to maintain privacy and protection from attacks -Perform regular upgrades to ensure systems remain updated -Troubleshoot system failures or bugs and provide solutions to restore functionality -Arrange maintenance sessions to discover and mend inefficiencies -Keep records of repairs and fixes for future reference Show less



NCR Retail

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Service Technician

  • Jan 2020 - Nov 2021

  -Responding to customer installation, maintenance, and service calls promptly and effectively. -Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory. -Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support. -Utilizing my technical skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters (for example, Ethernet, Token-Ring, StarLAN, NetBIOS, X.25, etc.) -Performing maintenance repair and system overhauls (like modular swaps and unit replacements) -Managing everything from network faults and traffic, to configuration, security, and remote system access. -Capturing customer information to complete invoicing. -Logging all customer calls and activity and tracking all expenses incurred in the delivery of services. Show less



Intralot

• Greece
• IT Services and IT Consulting
• 700 & Above Employee

• Computer System Operator

  • 2015 - 2018

  -Provided answers for retailers concerning their validations and sales.-Assisted in the midday draw operations.-Configured and troubleshooted lottery machines/communications/PIDs with field technicians.-Marked and reported missing/stolen tickets to security.

• Customer Service Technician

  • 2014 - 2015

  -Repaired and maintained lottery equipment on a daily basis that used satellite and wireless technology.-Installed lottery for new retailers. -Programmed communications equipment. -Met with retailers on a daily basis to provide technical issues concerning equipment and address supply concerns.



Spirit Telecom

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Technical Support Specialist

  • 2005 - 2006

  -Troubleshot with customers of various Internet service providers across the country. -Answered 50+ in bound calls a day. -Assisted customers in fixing their DSL, cable modems, routers, and e-mail over the telephone. -Logged notes on each call for records and field technicians. -Troubleshot with customers of various Internet service providers across the country. -Answered 50+ in bound calls a day. -Assisted customers in fixing their DSL, cable modems, routers, and e-mail over the telephone. -Logged notes on each call for records and field technicians.