Experience

Paragon Medical

• United States
• Medical Equipment Manufacturing
• 400 - 500 Employee

• Senior Business System Analyst

  • Apr 2021 - Present



ScentAir

• United States
• Advertising Services
• 300 - 400 Employee

• IT Project Manager / Business Systems Analyst II

  • Jan 2015 - Apr 2021

  Experienced professional in IT Project Management, application project support and documentation, process improvement, change management, end-user application support and training, data analytics, and service management. Current responsibilities include:• Function as SME for various IT Related Projects within the Sage X3 ERP application.• Lead IT Project Manager and Systems Analyst for the company B2B and B2C eCommerce endeavors utilizing Magento and other proprietary platforms.• Provide ongoing application support and issue resolution for ServiceNow, Salesforce.com, SharePoint, Sage X3 ERP, ScentAir Account Center, and eCommerce platforms for a global user group.• Manage multiple application related projects affecting Finance, Production, Customer Care, Sales and Technical Services.• Work with different business groups to provide timely and beneficial reporting utilizing SQL and Microsoft Power BI.• Business liaison for ERP change management concentrating around the company's recurring subscription-based business model.• Applications Team Lead Key professional accomplishments within this role include:• Awarded the honor of 2019 ScentAir Employee of the Year in recognition and appreciation of workplace dedication to company goals, values and culture. • Configured, implemented, and maintained the company's ServiceNow ITSM instance for the IT Service Desk, application change management, project tracking, asset management, Marketing requests, and HR on-boarding/off-boarding business tasks.• Lead analyst to map, document and manage data migration of business-critical data points for the Sage X3 ERP implementation which included customer data, contract data and sales order data.• Lead analyst responsible for the implementation of the customer facing ScentAir Account Center website enabling users online access to invoices, AutoPay payment methods, and payment history. Show less

• Business Systems Analyst I

  • Jul 2011 - Jan 2015

  • Documented and facilitated UAT for Salesforce.com implementation for Sales and Customer Care business groups.• Monitored and identified problems with data integrity within ERP and CRM applications, and recommended/resolved issues independently and with database administrator.• Configured and implemented AirWatch MDM for use on company-wide iPhone and iPad devices.• Provided and documented end-user training for mobile and desktop Infor CRM.



Mood Media

• Application Systems Project Manager

  • Jan 2008 - Jul 2011

  • Partnered with business stakeholders to collaborate on effective and cost saving application solutions.• Lead the planning, scope and documentation efforts of various ERP related application changes.• Managed other business analysts to efficiently and thoroughly document application changes, testing procedures and support material.• Ensured business processes are properly managed within application changes and enhancements.• Facilitated business information gathering and project status meetings.• Developed and maintain an understanding of the company's business goals and objectives to ensure projects met current and future anticipated needs.• Managed project related outside vendors and partners. Show less

• IT Business Analyst

  • Jul 2006 - Jan 2008

  • Business Analyst liaison between business and ERP application partner (DSI of Hawaii).• Lead Analyst for the Client Request System implementation.• Routinely gathered business requirements and documented business processes to design, coordinate and implement enhancements to application systems.

• IT Support Analyst

  • Aug 2004 - Jul 2006

  • Managed Tier I and II support for the business ERP system and related applications,• Assisted project managers and business analysts with requirements documentation, application testing and training documentation• Manage ERP user access based on roles and profiles

• Data Resource Analyst

  • Sep 2003 - Aug 2004

  • Extracted data from ERP and CRM system to provide ad-hoc and planned reports to various business groups• Helped to manage routine business processes for entering orders within the ERP system• Created, disabled and maintained user access within ERP system