Experience

Spokane Transit Authority

• United States
• Urban Transit Services
• 100 - 200 Employee

• Chief Operations Officer

  • Dec 2021 - Present

• Director of Communications & Customer Service

  • Jul 2018 - Present

• Customer & Community Relations Manager

  • Jan 2017 - Jul 2018

• Senior Communications Specialist

  • Mar 2014 - Jan 2017

  Supports the Director of Communications and Customer Service in the management of communications, public and media relations, community outreach, marking, advertising and other promotional services for all programs and service of Spokane Transit.Works collaboratively with the Communications Team, senior leadership and the STA Board of Directors to develop and implement communication strategic initiatives to support the organization's mission, goals and objectives.Plans, develops, interprets, and implements activities of the Communications Department, including visual, audio, print, electronic messaging and production. Develops effective customer and public outreach programs relating to the services and activities of the organization, and managing the workflow of the Communications Department.



Downtown Spokane Partnership (DSP) & Business Improvement District (BID)

• Project Manager

  • Jan 2009 - Apr 2014

  • Project Planning: Knowledgeable of planning methodologies, previous planning efforts, applicable policies and regulations, and stakeholder interests to effectively guide new project planning endeavors.• Project Management: Experienced in project oversight to maintain project budget and deliverables, as well as prevent unnecessary scope expansion; Competent in mediating and mitigating conflict.• Scope & Schedule Development: Practiced in developing reliable scope statements and project timelines.• Contract Development: Familiar with negotiating interlocal agreements and consultant contracts.• Communications & Outreach: Proficient in developing project messaging and outreach efforts to multiple stakeholders through varying media types including website, facebook, email and print communication.• Technical Writing & Interpretation: Able to quickly comprehend technical information and processes and translate to non-technical audiences to facilitate a neutral line of communication. Able to communicate with Geographic Information System technicians to produce ‘messaging maps’ for non-technical groups.• Presentations: Comfortable presenting information to both large and small groups using multi-media software including Power Point, Prezi, MindMap Manager, and Geographic Information Systems.



Steelhead Bar & Grille

• Bartender/Server

  • Oct 2007 - Dec 2011

  • Customer Service: Able to provide a pleasant dining experience in a high volume 'pub' atmosphere while exercising strong time management and team communication.• Team Supervision: Provided leadership and support to fellow servers throughout dinner and late night service. Responsible for designating shift phasing, monitoring closing duties, till count out and securing the facility for lock up.• Alcohol and Food Service Training: Acquired routine training and permits to safely handle and serve food and alcohol.



City of Spokane

• United States
• Government Administration
• 200 - 300 Employee

• Project Planner

  • Mar 2008 - Sep 2009

  • Project/Grant Management: Responsible for providing plans, progress reports, scope amendments, extensions, policies and final reports to the Washington State Department of Commerce.• Group Facilitation: Facilitated the Mayor’s Sustainability Task Force, a 13 member group of community leaders from various organized to recommend the City of Spokane’s strategy to address climate change.• Research & Analysis: Responsible for primary and secondary research including scholarly review, survey methods, database extraction. Responsible for research and data analysis to identify trends and anomalies. • Administration & Correspondence: Competent in office administration and inquiry correspondence through multiple software programs. Familiar with Microsoft Office Sweet, Adobe, MindMap Manager and others.• Technical Writing & Interpretation: Able to quickly comprehend technical information and processes and translate to non-technical audiences to facilitate a neutral line of communication. Able to communicate with Geographic Information System technicians to produce ‘messaging maps’ for non-technical groups.



Paradise Point Summer Camp

• Program Director

  • May 2007 - Sep 2007

  *** Seasonal position held during summers '03,'04, and '07.• Program Development: Responsible for the planning, design and implementation of youth development programs and activities for 200 students ages 9-18 over a 10 week camping season.• Staff Management: Knowledgeable of hiring, training and development processes for a 20 member staff. Management techniques enabled staff to perform responsibilities with positive attitudes while demonstrating exemplary conduct. Also responsible for all staff disciplinary action.• Risk Management: Required to train all staff members in emergency procedures developed to ensure the safety and wellbeing of camp participants; first aid, emergency evacuation, search and rescue, etc.• Transportation Logistics: Responsible for the coordination of all transportation to and from camp for all participants. Coordination involved special requests, detours, and late arrivals.



Peace Corps

• United States
• International Affairs
• 700 & Above Employee

• Community Development Specialist

  • Jan 2005 - May 2007

  • Grant Management: Responsible for providing plans, progress reports, scope amendments, extensions, policies and final reports to the U.S. Peace Corps. Knowledgeable of project planning methodology, previous planning efforts, applicable policies and regulations, and stakeholder interests.• Group Facilitation: Successful at facilitating numerous community groups in establishing Mission and Vision Statements, as well as goals, objectives and policies to achieve aspirations. Groups included: Environmental Youth Group, Women’s Business Group, Local Agricultural Association, and the local governing body. • Business Development: Responsible for business planning efforts to develop an eco-tourism observation and camping area. Plans included revenue from entrance fees, overnight accommodation fees, donations and grant opportunities. Primary community impacts included environmental preservation, resource awareness, and local income generation.• Construction Management: Proficient in developing a materials budget, construction mobility schedule, volunteer training, volunteer schedule development and maintenance, material distribution, safety inspection practices and project closeout.• Cultural Liaison: Trained in cultural and diversity awareness to adapt to unfamiliar situations. Acted as a goodwill ambassador of American Culture. Learned Dominican customs and cultural tendencies. Amended project management techniques to accommodate all differences.



NYK Line

• Transportation Logistics Specialist

  • Jul 2004 - Jan 2005

  • Transportation Logistics: Responsible for the coordination of large quantities of ocean freight imports from foreign port of origin to west coast and inland U.S. destinations. Utilized transportation logistics software to identify, track, and dispatch delivery of ocean freight containers.• Customer Service: Able to apply rapid problem solving techniques to mitigate container pick-up delays, customs examination delays, and delivery delays. Provided optimal customer service to inquiries from customs agents, port personnel, trucking dispatchers, buyers, sellers, and brokers.