Experience

Insight Communications

• United States
• Telecommunications
• 200 - 300 Employee

• NOC Tech

  • Mar 2012 - Present

  Support the Kentucky and Southern Indiana areas through trouble shooting and preventative maintenance on the High Speed Internet, Telephony Systems, and Cable Television network. NOC Tech’s must pay a high attention to detail and have the ability to multitask very well. Communication with internal customers as well as external business customers via e-mail and phone calls is a daily routine and must be handled in a professional manner. Support the Kentucky and Southern Indiana areas through trouble shooting and preventative maintenance on the High Speed Internet, Telephony Systems, and Cable Television network. NOC Tech’s must pay a high attention to detail and have the ability to multitask very well. Communication with internal customers as well as external business customers via e-mail and phone calls is a daily routine and must be handled in a professional manner.



Geek Squad

• Counter Intelligence Agent

  • Jun 2011 - Mar 2012

  Key Responsibilities: - Assist customers with service/repair issues within the Standard Operating Platform (SOP) of the Precinct - Provides the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions. - Facilitates the complete solution of product sales, upgrades, installations and service in the store. - Is expected to personify and uphold the Geek Squad service standards. Basic Qualifications: - Experience with DOS, Windows 9x/ME/2000/XP/Vista or Apple MacOS - Troubleshooting of Operating Systems and Internet connection issues - Knowledge of computer hardware diagnostic and troubleshooting - Software installations and upgrading - Can install / troubleshoot all computer-related devices (video, sound, modem, printer, scanner, camera, etcetera.) - Have the ability to research online and work through problems Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Supervisor

  • Jan 2006 - Jan 2011

  My duties include leading my team (12 Package Loaders) to meet daily deadlines and volume goals, run department reports and analyze data to keep department on track, run data reports and analyze data to find discrepancies in department, conduct daily pre-shift meetings, certify inventory of loaded containers, ensure my team's safety by following our workplace safety checklists and adhering to HazMat regulations, written daily progress reports to management, maintenance of employee records and timecards as well as the accuracy of paperwork prepared by administrative staff (i.e. HazMat, employee records, manifests, daily summaries). Show less