Experience

Daring Bit Assembly, Inc

• United States
• Software Development
• 1 - 100 Employee

• Junior Software Developer

  • Apr 2022 - Present



Cook's Pest Control, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Department Supervisor and Technician

  • Feb 2017 - Oct 2022

  Financial analytics. Budgeting and variance explanations. Risk management. Inventory management. Maintaining regulatory compliance of all equipment. Field training. Hiring. • Discovered via analytics $126k of previously unidentified economic losses • Developed new processes that reduced cancellation rate from 2.6% to 0.66% • Developed software to integrate cloud technology with local Excel interface • Improved district ranking from #35 to #2 out of 36 districts in just 3 months • Improved inventory requisitioning and reporting, which reduced 1 day of work to 1 minute • Supervised 20 direct reports - twice as many as most other supervisors in the company • Supervised more than 4,000 commercial and residential accounts • Supervised high-profile accounts, including: Vogtle nuclear power plant; State Farm Arena; Atlanta Hawks practice facility Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Project Management Office (PMO) Support Administrator

  • Apr 2007 - Jul 2016

  Managed supply-chain billing processes and validated data related to freight, printing, labor, and off-site storage. Coded weekly data to support cost variance explanations. Provided attentive administrative support for freight vendors. • Validated billing data up to 400k records and up to >$1 million on a weekly basis • Designed billing process that made weekly invoice available for payment a full week earlier • Simplified billing process by digitizing paper invoices, reducing turnaround from days or weeks to a single day, and eliminating thousands of dollars in cost variances • Simplified 3-step data transfer process to 1-step, eliminating 100% of payment delays that resulted from scheduling conflicts with payment provider • Reduced data storage needs by 90% by designing new processes to reduce redundancies • Simplified complex, multi-step invoice coding process to single button click via automation • Developed software that eliminated the need for server connection, allowing deadlines to be met even during server outages • Developed data-entry software that made refund history searchable and auto-completed fields • Developed training videos, materials, and conducted training for internal staff Show less



ETS

• Education Administration Programs
• 700 & Above Employee

• Customer Service

  • 2007 - 2007

  Assist test candidates over the phone with registration, billing, scheduling, and score reporting. • Deescalated calls with high-stress candidates • Sold practice materials to candidates • Regularly requested by callers seeking high-quality assistance Assist test candidates over the phone with registration, billing, scheduling, and score reporting. • Deescalated calls with high-stress candidates • Sold practice materials to candidates • Regularly requested by callers seeking high-quality assistance



ETS

• Education Administration Programs
• 700 & Above Employee

• Test Resolutions

  • 2001 - 2006

  Manage team of 15 in data entry and resolution of candidates’ test material errors. • Developed training materials and conducted training off-site • Ensured security of critical test materials and processes • Reviewed team members’ work for quality control Manage team of 15 in data entry and resolution of candidates’ test material errors. • Developed training materials and conducted training off-site • Ensured security of critical test materials and processes • Reviewed team members’ work for quality control