Experience

NCMIC

• United States
• Insurance
• 100 - 200 Employee

• Database Administrator III

  • Aug 2022 - Present

  Responsible for installation, configuration, administration, performance tuning and troubleshooting of relational database management systems. Ensure reliability, stability and scalability of database environment. Plan, coordinate, and implement database security measures to safeguard information, and analyze existing systems and recommend improvements.



RSM US LLP

• United States
• Accounting
• 700 & Above Employee

• Senior Database Administrator

  • Aug 2020 - Aug 2022

  Davenport, Iowa, United States The DBA Senior is a leading member of RSM’s technical services group and is responsible for the strategic operational support of Microsoft SQL Database platform. The role ensures business needs are met, projects delivered on-time and high-quality systems are maintained through engaging business stakeholders, members of the Enterprise Solutions and Technical Services teams. This individual sets high standards and foster a proactive, efficient and service-oriented work environment. This role is… Show more The DBA Senior is a leading member of RSM’s technical services group and is responsible for the strategic operational support of Microsoft SQL Database platform. The role ensures business needs are met, projects delivered on-time and high-quality systems are maintained through engaging business stakeholders, members of the Enterprise Solutions and Technical Services teams. This individual sets high standards and foster a proactive, efficient and service-oriented work environment. This role is responsible for tier three support for the company’s enterprise database systems. Essential Duties Include: - Provide subject matter expertise (SME) for the design, configuration, support and maintenance of Microsoft SQL platform. Monitors and manages server health, functionality and availability related to database and other related servers. Install, configure, secure and maintain multi-tiered environments. Configure and Integrate 3rd party applications and add-ons. Regular review of event logs and performance monitors through the creation of alerts. A leading participant in disaster recovery planning and practices. - Collaborates with internal development, functional technology and program management teams on a frequent basis. Provides recommendations in product evaluations, testing, certification training and product lifecycle management. Monitors and optimizes enterprise database system performance based on vendor best practices and practical experience. Implements upgrades, enhancements and fixes following established change management procedures. Works with Microsoft Support and other 3rd party vendors in resolution of support issues on as-needed basis. - Establishes and maintains technical standards, procedures and techniques for the resolution of enterprise database problems to ensure maximum application availability and performance. - Other duties as assigned

• Database Administrator

  • Dec 2014 - Aug 2020

  Davenport, Iowa Area The Database Administrator role includes the development and design of database strategies, system monitoring, improving database performance and capacity, and planning for future expansion requirements. This position will provide expertise in supporting of SQL installed applications with expertise in implementing of high availability technologies in line with business uptime and recovery agreements. Essential Duties: - Install and configure of SQL database servers, allocating system… Show more The Database Administrator role includes the development and design of database strategies, system monitoring, improving database performance and capacity, and planning for future expansion requirements. This position will provide expertise in supporting of SQL installed applications with expertise in implementing of high availability technologies in line with business uptime and recovery agreements. Essential Duties: - Install and configure of SQL database servers, allocating system storage, database design and architecture, modifying database structure and SME resource for support and projects. Ensure backups in place, monitored and periodic testing of restores. - Develops and maintains technical standards, procedures and techniques for the resolution of database and application issues in maintaining maximum system availability and performance levels. Ensure that proactive monitoring of production systems in place, and coordinating efforts for scheduled and unscheduled system maintenance. - Troubleshooting and resolving database issues including; integrity, performance, blocking and deadlocking, replication, logging, connectivity and security. Change management, documentation updates, on-call and after-hours support. - Support of business lines applications including PeopleSoft and 3rd party applications. Query optimization, scripting and automation, SQL profiler and other related monitoring and troubleshooting tools. - Other duties as assigned.

• Service Desk Analyst

  • Sep 2013 - Dec 2014

  Davenport, Iowa Area The Service Desk Analyst is a member of the Service Desk Team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Essential Duties: - Provides technical support by… Show more The Service Desk Analyst is a member of the Service Desk Team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Essential Duties: - Provides technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications. - Thoroughly documents all work completed into the appropriate call-tracking and incident management systems. - Routinely utilizes and contributes to the knowledgebase and actively promotes utilization to both internal and external customers. - Ensures appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk. - Assist in the on-boarding and training of new employees. - Other duties as assigned.