Experience

San Francisco Electric Tour Company - Segway Tours

• United States
• Travel Arrangements
• 1 - 100 Employee

• General Manager

  • Feb 2017 - Present

  ○ Support team members to ensure best customer service practices are met. Provide conflict resolution forall disgruntled guests leading to 100% customer satisfaction rate according to reviews and post-tourfollow up surveys. Proactively implement additional training for employees to ensure excellent customerservice standards are held.○ Grew Electric Tour Company to #1 rated tour company out of 547 tours on Tripadvisor from the #16position.○ Respond to clients and third party vendors quickly while providing personal and friendly service usingemail, phone, Zendesk and Live Chat.○ Maintain and nurture relationships with repeat corporate clients.○ Manage a team of 30+ employees spread across 3 different locations. Responsible for managing day today operations, scheduling, payroll, hiring and training of all new employees.○ Consult with the President, Marketing Manager and Sales Manager to develop and execute sales goals,marketing objectives, quarterly and annual budgets.○ Develop and implement new products and tours to maintain a competitive stance in the tour and travelindustry.○ Serve as the figurehead and spokesperson of Electric Tour Company at trade shows and other events to Show less

• Marketing Manager

  • Feb 2015 - Feb 2017

  ○ Conducted local market outreach. Visited 60+ hotels monthly to build and grow relationships withconcierges and other third party vendors in order to increase brand recognition and sales.○ Developed the marketing strategy in line with company objectives and successfully hit company targets.Coordinated all marketing campaigns with sales activities.○ Developed and executed social media strategy to amplify content and increase brand recognition.○ Hired and managed a team of creative freelancers to write, edit and publish web, video and print content. Show less

• Assistant Manager

  • Feb 2014 - Feb 2015

• Tour Guide

  • Feb 2013 - Feb 2014



MoneyMouth

• Union City, New Jersey, United States

• Marketing Director, Co-Founder

  • Mar 2020 - Present

  ○ Work directly with the CEO and technical team to conceptualize and reposition the functionality of MoneyMouth applications. ○ Conduct market research via surveys to help establish product/market fit. ○ Collaborate with the CEO, advisors and investors to insure a successful launch of MoneyMouth on both Apple App Store and Google Play. ○ Recruit and work with users to test and develop MoneyMouth applications. ○ Develop and execute a marketing strategy through social media channels, leveraging SEO research, marketing analytics, and leadership feedback to educate people about MoneyMouth to ensure a steady growth of new users. Show less



Hoak Media

• Monroe, Louisiana Area

• Creative Services Director

  • 2012 - 2012